Release notes RMS Console and Information Server 8.60 Overview

Article:TECH115703  |  Created: 2009-01-06  |  Updated: 2009-01-28  |  Article URL http://www.symantec.com/docs/TECH115703
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Release notes RMS Console and Information Server 8.60 Overview;

The RMS Console and Information Server are the principal infrastructure modules of the Control Compliance Suite 8.60. The RMS Console is the primary user interface for bv-Control snap-in modules. The Console provides query, ActiveAdmin, baseline, task list, chart, report, export, and scheduling features. The Information Server is the primary component for all RMS product task processing and data storage.

Requirements
Before you install the RMS Console and Information Server 8.60, make sure that your workstation and network environment meet the following minimum requirements.

Hardware and software requirements
Before you install the RMS Console, the following minimum requirements must be met:

Pentium II 800 MHz
256 MB RAM
1000 MB of free disk space
SVGA monitor that supports 256 colors with the display set to 800 x 600 pixels or greater
Microsoft Windows 2000 SP4 (server or workstation), Windows XP Professional SP1, or Windows Server 2003 or later
Microsoft Internet Explorer 5.5 SP1 or later
Microsoft Outlook 2000, Novell GroupWise 5.5, Lotus Notes 5.0 or Lotus Domino (only required for e-mailing export files)
Microsoft Excel (required for Excel (using OLE) export files)
Client for Microsoft Networks
Before you install the Information Server, the following minimum requirements must be met:

Pentium III 800 MHz
512 MB RAM
1500 MB of free disk space
Microsoft Windows 2000 SP4 (server or workstation), Windows XP Professional SP1, or Windows Server 2003 or later
Microsoft Internet Explorer 5.5 SP1 or later
Microsoft Outlook 2000, Novell GroupWise 5.5, Lotus Notes 5.0 or Lotus Domino (only required for e-mailing export files)
Microsoft Excel (required for Excel (using OLE) export files)
Client for Microsoft Networks
Local installation of Microsoft SQL Server 2000 SP3 or later, or Microsoft SQL Server Desktop Engine (MSDE) 2000 SP3, or Microsoft SQL Server 2005.
A remote SQL Server is not supported. Control Compliance Suite 9.0 supports only the default instance of the SQL Server. Named instances are not supported.

Known issues;

The following notes describe the known issues in the RMS Console and Information Server:

SQL Server/MSDE Security

Your SQL Server or MSDE must be properly secured for your data to be protected. Please review the Microsoft SQL Server security guidelines from the following URL:
http://www.microsoft.com/technet/prodtechnol/sql/2000/maintain/sp3sec00.mspx

http://web.archive.org/web/20031008131346/http://sqlsecurity.com/DesktopDefault.aspx?tabindex=1&tabid=2

Microsoft SQL Server 2000 SP3 and MSDE 2000 SP3 or later are prerequisites; otherwise there may be security vulnerabilities. Because RMS utilizes SQL, we strongly recommend that you apply the proper updates to SQL Server and MSDE installations on computers that host the Information Server.
Upgrading on Windows Server 2000 SP4 computers

When you upgrade from versions earlier than 8.50 to 8.60 on Windows Server 2000 SP4 computers, the upgrade may fail. Remove the registry keys under the following locations and run the upgrade again:

HKLM\Software\Bindview\Uninstall\Client\
HKLM\Software\Bindview\Uninstall\server\
Additional Configuration Requirements for Information Server on Windows Server 2003 SP 1 and Windows XP SP2

On Windows 2003 Server computers, you must install Windows 2003 Server Service Pack 1 before installation.

Windows Server 2003 Service Pack 1 and Windows XP SP2 introduce enhanced default security settings for the Distributed Component Object Model (DCOM). You must give all permissions to the BV Console Users group. This is required on the computer that has the Information Server.

To configure Information Server on Windows Server 2003 Service Pack 1 and Windows XP SP 2 for DCOM

Launch the Component Services administrative tool (DCOMCNFG).
Right-click and select Properties.
Click the COM Security tab.
Under Launch and Activation Permissions, click Edit Limits.
Add the BV Console Users group to Group or user names and give all permissions to the group.
For more details, see the information on the following links:

http://support.microsoft.com/kb/892500/

http://windowssdk.msdn.microsoft.com/en-us/library/ms679714.aspx

Pre-Installation

You must have SQL Server or MSDE installed on a computer before you can install an Information Server on it. If you do not have SQL Server or MSDE installed on your computer, the RMS setup program lets you to install it.

The language pack on your Windows 2000 server must be set to English. Details

If your user name contains non-ASCII or Extended ASCII characters, before you install the Console or Information Server on a Windows 2000 computer, you must modify your System Properties. Details

If you install the Console or Information Server on a computer where Windows 2000 SP2 is installed, you must have the Microsoft Q304536 Hotfix installed on the computer also, or upgrade to Windows 2000 SP3. The Microsoft Q304536 Hotfix is included in the Microsoft Jet 4.0 SP6.

You can review this Microsoft fix at the following URL: http://support.microsoft.com/default.aspx?scid=kb;en-us;Q304536

Installation

When you install the Console and Information Server, you must have Windows Administrator rights to the computer. If the installation requires a reboot, you must log in again as the same user to complete the installation.

bv-Control snap-in modules that are of versions earlier than 8.60 are not supported on RMS Console 8.60. Before you upgrade from Control Compliance Suite 8.50 Data Collection to 8.60, upgrade your bv-Control snap-in modules to 8.50 and apply September 2007 Cumulative Hotfix.

We recommend that you do not install the RMS Console on a Domain Controller.

RMS Console-only installation is not supported on 64 bit platforms.

To successfully use a bv-Control product, the product must be installed on both the Console and the Information Server computer. Details

On the Choose Destination Location and Select Program Folder panels of the Infrastructure Setup install wizard, you cannot select a Destination Folder or Program Folder that contains non-ASCII or Extended ASCII characters.

When you install only a Console on a computer, a user who is an administrator of the Information Server and whose user ID has not been added to the User Manager, can be added as a Administrator. If you prefer that the user not be an Administrator, their account can be created in the User Manager and assigned to the Console Users group prior to the user installing only a Console on a computer.

You can use Windows 2000 Terminal Services or Windows XP Remote Desktop to install the RMS Console and Information Server on a remote computer if the installation files are local to the computer or are accessible using the UNC path. The RMS Console installer must not be located on a mapped drive. If the installer is located on a mapped drive, the installation fails.

The amount of space required to install the RMS Console and Information Server is sometimes incorrectly displayed as 0 KB. This does not affect the installation if at least the minimum space in the System Requirements is available.

Configuration

User Management

When you migrate a domain user account to an Active Directory domain, the Information Server user associated with the account appears twice on the User Manager dialog when you open the Console after the migration. Details
If you need to add multiple Domain users with identical Full Names, you must use the User Manager, accessed from the Normal View details pane on the Console. If you use the RMS Console Configuration Wizard or the Add Users Wizard, you cannot successfully add Domain users with identical Full Names.
Connecting to an Information Server

If you have an Information Server with SQL Server 2005, make sure the Protocols for MSSQLSERVER - Named Pipes and TCP/IP are Enabled on the Information Server computer. You can do this from Programs > MS SQL Server 2005 > Configuration Tools > SQL Server Configuration Manager > SQL Server 2005 Network Configuration > Protocols for MSSQLSERVER.
If a Console is installed on a computer with a local Information Server, and if a user connects the local Console to a remote Information Server instead of to the local Information Server, the local Information Server cannot be used by any remote Console users.
If the system date of the computer hosting the remote Information Server is earlier than the system date of the computer hosting a RMS Console, the RMS Console cannot connect to the remote Information Server. To connect the Console and remote Information Server, you must synchronize the dates on the remote Information Server and the Console, and then restart both computers.
MMC

You cannot add other standalone Snap-ins to the .msc created by the RMS Console installer. To use one Microsoft Management Console (MMC) to operate RMS and other standalone snap-ins, you must create a new .msc file. In addition, when using MMC 2.0 (included with Windows XP and Windows Server 2003), you cannot add the RMS MMC snap-in to an .msc file. Details
The bv-Control for UNIX nodes are displayed as default icons (folders) if the Color Display Settings on a Windows Vista platform are set to 32 bit or higher.
Version Checking

The RMS Console and Information Server check to ensure that the versions of the Console, the Information Server, and all bv-Control snap-ins installed on the Console and the Information Server are mutually compatible. If any incompatibilities are found, the console displays a dialog with the text in the \BindView\RMS\RMSInstallLocation.XML file. You can make changes to this text to match your environment and direct users to update packages for remote Consoles. The text in this file must use Roman (ISO-8859-1) characters. The Cyrillic, Japanese, and other multibyte characters are not displayed correctly.
Product Features

Remote Information Servers

When you connect the Console to a remote Information Server, the Pre-Defined folder contains pre-defined queries for the bv-Control products installed on the remote Information Server computer, even if the bv-Control products are not currently added to the Console you are using. If a bv-Control product is not added to your Console, you cannot use the product's pre-defined queries, even though they appear in the Pre-Defined folder.
In specific cases, you may receive a DCOM access violation error when you attempt to open a Console installed with a remote Information Server. Details
If the Console and Information Server you use each reside on two separate computers with different time settings, the recorded start times vary. The start time in the Task Status dialog reflects the time setting of the computer hosting the Console, and the start time in the dataset reflects the time setting of the computer hosting the Information Server.
If a computer running Windows XP Professional with Simple File Sharing active hosts an Information Server, computers running the RMS Console cannot connect to the Information Server remotely. For remote RMS Consoles to access the Information Server, Simple File Sharing must be disabled. Details
Exporting

When you export the datasets that contain long lists or form fields using the Excel 8.0 format, the data may appear in multiple Excel sheets in the exported file.
The report preview of a result dataset sometimes may not display the total number of pages.
Due to file size limitations set by Microsoft Word, you should only export a dataset as a Word for Windows document if the file size is less than 32 megabytes.
Due to a Microsoft Office limitation, unattended exporting to an Excel (using OLE) file may fail depending on how Microsoft Office was installed on the Information Server computer. Details
Exporting to a Decision Support Center version 3 file must either be an attended export or the export destination must be on the Information Server computer. If the export is unattended and the destination is a computer other than the Information Server, the Task Status dialog box reports incorrectly that the Export took place correctly.
Charting

You can save only the column or pie chart type in a chart template. Details
Chart data does not appear correctly on a chart if it exceeds specific data size limitations. Details
Querying

If the Console system date is older than the system date of the Information Server, licensing doesn't work properly and some queries may be unsuccessful. Details
In case of an RMS Console on a Windows Vista platform, the backslash (\) character is not displayed correctly in certain cases. Details
The End Time displayed in the Task Status dialog box may be the DST time for queries that are run during the during Day Light Saving Time (DST) change period. You need to take DST changes into account to calculate the total time taken for the query to be run.
If Information Server and RMS Console computers are in different time zones and the Report Run Date/Time field is selected in the query, the value of this field in the report is shown incorrectly.
Baselining is not supported if primary keys have non-alphanumeric values.
Help

If you use Windows 2000 SP3 and Internet Explorer 6.0 with no Service Pack installed, the Related Topics options in the Help topics do not appear.
Schedules

If the RMS Console is hosted on a computer running Windows Server 2003, only users who are members of the Administrators group can create Schedules, due to restrictions in Windows Server 2003.
Uninstalling

To uninstall the Console, you must be a Windows Administrator. To uninstall the Information Server, you must be a Windows Administrator and an RMS Console Administrator. Details
If you uninstall a 8.60 Console that is connected to a 8.60 Information Server, only the 8.60 Console is removed. However, a message may state that the Information Server has also been uninstalled . You may disregard this message.
When you uninstall the RMS Console and Information Server, any bv-Control product folders in your \Program Files\BindView\RMS\Control folder are not deleted. The bv-Control products in the folders are removed, but the folders themselves are not deleted, since you may have made manual additions to the contents. You may delete these folders manually .
Change history
The following changes have been made in the RMS Console and Information Server 8.60:

The Character-separated values export format has been added.

The license count is incremented only for those objects that satisfy the filter condition in a query.

RMS Console and Information Server does not support BindView licenses.

The following changes had been made in 8.50 of the RMS Console and Information Server:

Support had been provided for Windows Vista (Client only).
Support had been provided for Microsoft Internet Explorer 7 browser.
Support had been provided for SQL 2005.
64 bit support for servers had been provided.
RMS Web Console feature had been deprecated.
The following export formats for exporting datasets or session log files had been deprecated:
Access 2000 (MDB)
Character-separated values
dBase IV (DBF)
Excel 5.0 (XLS)
Excel 7.0 (XLS)
Crystal Reports (RPT)
HTML 4.0
Paginated text
Record style (columns of values)
Rich text format (RTF)
Tab-separated values
Documentation
Your product DVD contains the following documentation:

Getting Started Guide
Contains a high-level description on planning and deployment of RMS Console and Information Server, as well as evaluation scenarios and troubleshooting information.

Online Help
Contains information on how to use the product. You can access the Help by clicking the Help button in any dialog box, by right-clicking an item and selecting Help from the action menu, or by pressing the F1 key.


Note: Some documentation is presented in PDF format. You must have Adobe Reader installed to view the PDF files. Adobe Reader installation programs for common operating systems are available for a free download from the Adobe Web site at www.adobe.com.


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References
ftp://ftp.symantec.com/public/english_us_canada/products/symantec_control_compliance_suite/8.6/manuals/RMS_Console_and_Information_Server_Release_Notes.htm





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