How to enable DPS logging and the reply XML file in the Control Compliance Suite (CCS) v9.0.1 and CCS v10.0.

Article:TECH115909  |  Created: 2009-01-01  |  Updated: 2013-04-22  |  Article URL http://www.symantec.com/docs/TECH115909
Article Type
Technical Solution


Issue



To troubleshoot issues on checks that return the message 'Unknown' status in the Control Compliance Suite (CCS) v9.0.1 and CCS v10.0 we need to enable the DPS logs and collect the Reply XML's file.


Solution



To Enable DPS logging and the Reply XML logging Files:

  1. Go to Start\Run and enter in services.msc and press enter and Stop the DPS Service.
  2. Navigate to C:\Program Files\Symantec\CCS\Reporting and Analytics\DPS\ and open the Blade.WorkerProccess.exe.Config file using Notepad.
  • Under the "Logging" section find the value <add key="Log.EventLogger.Severity" value="None" /> and change it to <add key="Log.EventLogger.Severity" value="Verbose" />.
  • Under the "Logging" section find the value <add key="Log.Severity" value="Warning" /> and change it to <add key="Log.Severity" value="Verbose" />
  1. Save and close the Blade.WorkerProccess.exe.Config file.
  2. Open the Symantec.CSM.DPS.exe.config file using Notepad.
  • Under the "Logging" section find the value <add key="Log.EventLogger.Severity" value="None" /> and change it to <add key="Log.EventLogger.Severity" value="Verbose" />
  • Under the "Logging" section find the value <add key="Log.Severity" value="Warning" /> and change it to <add key="Log.Severity" value="Verbose" />
  1. Restart the DPS Service.
     

For CCS11 please go to the CCS 11 install directory then search for the Blade.WorkerProccess.exe.Config and the Symantec.CSM.DPS.exe.config file.

DPS and Worker process Logs :

On Windows 2003
C:\Documents and Settings\All Users\Application Data\Symantec.CSM\Logs\DPS
On Windows 2008
C:\Users\Program Data\Symantec.CSM\Logs\DPS
 

Reply XML Files:
On Windows 2003

C:\Documents and Settings\All Users\Application Data\Symantec.CSM\Logs\DPS\DPS.WorkerProcess_attachments
On Windows 2008
C:\Users\Program Data\Symantec.CSM\Logs\DPS\DPS.WorkerProcess_attachments 

For CCS 11 on windows 2008

C:\Program Data\Symantec.CSM\Logs\CCSManager\DPS.WorkerProcess_attachments 

 

 



Legacy ID



2009070201165453


Article URL http://www.symantec.com/docs/TECH115909


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