To Enable DPS logging and the Reply XML logging Files:

1. Go to Start\Run and enter in services.msc and press enter and Stop the DPS Service.
2. Navigate to C:\Program Files\Symantec\CCS\Reporting and Analytics\DPS\ and open the Blade.WorkerProccess.exe.Config file using Notepad.

• Under the "Logging" section find the value <add key="Log.EventLogger.Severity" value="None" /> and change it to <add key="Log.EventLogger.Severity" value="Verbose" />.
• Under the "Logging" section find the value <add key="Log.Severity" value="Warning" /> and change it to <add key="Log.Severity" value="Verbose" />

3. Save and close the Blade.WorkerProccess.exe.Config file.
4. Open the Symantec.CSM.DPS.exe.config file using Notepad.

• Under the "Logging" section find the value <add key="Log.EventLogger.Severity" value="None" /> and change it to <add key="Log.EventLogger.Severity" value="Verbose" />
• Under the "Logging" section find the value <add key="Log.Severity" value="Warning" /> and change it to <add key="Log.Severity" value="Verbose" />

5. Restart the DPS Service.
    

For CCS11 please go to the CCS 11 install directory then search for the Blade.WorkerProccess.exe.Config and the Symantec.CSM.DPS.exe.config file.

DPS and Worker process Logs :

On Windows 2003
C:\Documents and Settings\All Users\Application Data\Symantec.CSM\Logs\DPS
On Windows 2008
C:\Users\Program Data\Symantec.CSM\Logs\DPS
 

Reply XML Files:
On Windows 2003
C:\Documents and Settings\All Users\Application Data\Symantec.CSM\Logs\DPS\DPS.WorkerProcess_attachments
On Windows 2008
C:\Users\Program Data\Symantec.CSM\Logs\DPS\DPS.WorkerProcess_attachments 

For CCS 11 on windows 2008

C:\Program Data\Symantec.CSM\Logs\CCSManager\DPS.WorkerProcess_attachments