How to manually enable DPS or CCS Manager logging in Control Compliance Suite (CCS) v9.x through v11.x.

Article:TECH115909  |  Created: 2009-01-01  |  Updated: 2014-09-17  |  Article URL http://www.symantec.com/docs/TECH115909
Article Type
Technical Solution


Issue



To troubleshoot issues on data collections, evaluations, or other DPS or CCS Manager jobs.


Environment



CCS 9.x through CCS 11.x


Solution



To Enable DPS or CCS Manager verbose logging:

  1. Go to Start\Run and enter in services.msc and press enter and Stop the DPS Service.
  2. Navigate to C:\Program Files\Symantec\CCS\Reporting and Analytics\DPS\ and open the Blade.WorkerProccess.exe.Config file using Notepad.
  • Under the "Logging" section find the value <add key="Log.EventLogger.Severity" value="None" /> and change it to <add key="Log.EventLogger.Severity" value="Verbose" />.
  • Under the "Logging" section find the value <add key="Log.Severity" value="Warning" /> and change it to <add key="Log.Severity" value="Verbose" />
  1. Save and close the Blade.WorkerProccess.exe.Config file.
  2. Open the Symantec.CSM.DPS.exe.config file using Notepad.
  • Under the "Logging" section find the value <add key="Log.EventLogger.Severity" value="None" /> and change it to <add key="Log.EventLogger.Severity" value="Verbose" />
  • Under the "Logging" section find the value <add key="Log.Severity" value="Warning" /> and change it to <add key="Log.Severity" value="Verbose" />
  1. Restart the DPS Service.
     

For CCS11 please go to the CCS 11 install directory then search for the Blade.WorkerProccess.exe.Config and the Symantec.CSM.DPS.exe.config file.

Log Locations :

On Windows 2003
C:\Documents and Settings\All Users\Application Data\Symantec.CSM\Logs\DPS
On Windows 2008 and 2008 R2
C:\Users\Program Data\Symantec.CSM\Logs\DPS
 

XML Files should be created with query results when in verbose mode:
    For CCS 9.x and 10.x

On Windows 2003
C:\Documents and Settings\All Users\Application Data\Symantec.CSM\Logs\DPS\DPS.WorkerProcess_attachments
On Windows 2008
C:\Users\Program Data\Symantec.CSM\Logs\DPS\DPS.WorkerProcess_attachments 

     For CCS 11 on windows 2008 and 2008 R2

C:\Program Data\Symantec.CSM\Logs\CCSManager\DPS.WorkerProcess_attachments 

 

 



Legacy ID



2009070201165453


Article URL http://www.symantec.com/docs/TECH115909


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