"Error in exporting: Unable to decrypt user password. Reason Error 0x80090005 during CryptImportKey!" when exporting through a task (or unattended) in CCS Data Collection.

Article:TECH115982  |  Created: 2009-01-24  |  Updated: 2013-01-21  |  Article URL http://www.symantec.com/docs/TECH115982
Article Type
Technical Solution


Issue



Full Error:

"Error in exporting: Unable to decrypt user password. Reason Error 0x80090005 during CryptImportKey!. This error can occur if the Bindview Information Server machine's default (unnamed) machine-wide RSA keyring has been changed since you last saved (encrypted) your export credential, or if you have moved your 'BV" database over from a different BVIS machine. You must re-enter your export credential using User Manager."

 


Solution



Make sure all RMS Consoled are closed.

Right click on C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys, go to properties | security, and add BVPMSERVER, BV Console Admins and BV Console Users groups with full control. Reboot the machine to make sure that nothing is left in cache.



 



Legacy ID



2009072414435753


Article URL http://www.symantec.com/docs/TECH115982


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