Error 1720 There is a problem with this Windows Installer package

Article:TECH116259  |  Created: 2009-01-24  |  Updated: 2010-01-20  |  Article URL http://www.symantec.com/docs/TECH116259
Article Type
Technical Solution


Environment

Issue





Symptoms
ESM agent install log shows the following error message:

Action start 9:14:29: CheckForManagerInstalled.
MSI (s) (78:48) [09:14:30:582]: Product: Symantec ESM 6.5.3 SP2 Agent -- Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action CheckForManagerInstalled script error -2147024891, SWbemObjectEx: Access is denied. Line 17, Column 4,


Cause



Windows Management Instrumentation (WMI) service allows scripting languages like VBScript or Windows PowerShell to manage Microsoft Windows personal computers and servers, both locally and remotely. WMI is preinstalled in Windows 2000 and newer OSs. The 1720 that occurs if WMI is disabled happens when the MSI tries to run a custom VBscript contained in the MSI.

Solution



Enable WMI





Legacy ID



2009092414110953


Article URL http://www.symantec.com/docs/TECH116259


Terms of use for this information are found in Legal Notices