Error 1720 There is a problem with this Windows Installer package

Article:TECH116259  |  Created: 2009-01-24  |  Updated: 2010-01-20  |  Article URL
Article Type
Technical Solution



ESM agent install log shows the following error message:

Action start 9:14:29: CheckForManagerInstalled.
MSI (s) (78:48) [09:14:30:582]: Product: Symantec ESM 6.5.3 SP2 Agent -- Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action CheckForManagerInstalled script error -2147024891, SWbemObjectEx: Access is denied. Line 17, Column 4,


Windows Management Instrumentation (WMI) service allows scripting languages like VBScript or Windows PowerShell to manage Microsoft Windows personal computers and servers, both locally and remotely. WMI is preinstalled in Windows 2000 and newer OSs. The 1720 that occurs if WMI is disabled happens when the MSI tries to run a custom VBscript contained in the MSI.


Enable WMI

Legacy ID


Article URL

Terms of use for this information are found in Legal Notices