Provide license for following component(s) to proceed with the installation; ISO/IEC 27001:2005 and ISO/IEC 27002:2005

Article:TECH116576  |  Created: 2009-01-17  |  Updated: 2012-07-10  |  Article URL http://www.symantec.com/docs/TECH116576
Article Type
Technical Solution


Issue



How to remove the ISO licenses


Error



Provide license for following component(s) to proceed with the installation;

Provide license for following component(s) to proceed with the installation; ISO/IEC 27001:2005 and ISO/IEC 27002:2005


Cause



Previous ISO licenses have been installed or no longer valid.


Solution



cancel the install
verify the CCS R&A console can be launched with no issue.
Close the CCS R&A console
Open -> Control Panel
Select -> Add/Remove Software
Select -> Symantec Control Compliance Suite 9.0.1 - Reporting and Analytics
Select -> Uninstall
Select -> Select Components ( Uninstall the selected components)

Note: In the next screen Please make note that SELECT components to be REMOVED. All components are selected at default. If you only want to remove the ISO components be sure to unselect all components with the exception of any ISO components.

Example displays the removal of all the ISO/IEC components !!!


The ISO components have been removed.

Apply the November 2009 Cumulative Hot Fix (CHF) per instructions and the update is completed.




 



Legacy ID



2009121716510753


Article URL http://www.symantec.com/docs/TECH116576


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