Unable to download PMImport/Software updates when using a proxy server

Article:TECH11815

Created: 2006-01-11

Updated: 2006-04-25

Article URL http://www.symantec.com/docs/TECH11815

Article Type
Technical Solution

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Problem

When using Patch Mangaement, the server is unable to download PMImport/Software updates when using a proxy server, even after configuring the proxy settings in the NS.

Environment

Notification Solution 6.0
Patch Management 6.1

Cause

Keepalives are not keeping the connection open.

Solution

In %:\Program Files\Altiris\NS\Config, edit the coresettting.config file where <customSetting key="CustomWebProxyKeepAlive" type="local" value="False" />. Change the value to = True, save, and then restart the Altiris service.

Legacy ID

17820