Licensing error 'cc count has exceeded license'

Article:TECH11993

Created: 2006-01-19

Updated: 2010-04-27

Article URL http://www.symantec.com/docs/TECH11993

Article Type
Technical Solution

Languages

Show all

Problem

This issue has arisen with the at least one of the following being demonstrated:

Error 1: Licensing error 'cc count has exceeded license'

Error 2: Initializing Connection, Status: Remote System did not respond or Login has Timed out.

Environment

Carbon Copy 6.1.2003

Cause

Known issue in the above build.

Solution

Save the attached shellker_hotfix.exe file onto the NS box, to create a Software Delivery Package, as the executable file needs to be deployed to all of the CC agent machines. This file will replace the agent machines' old shellker file and eliminate the exceeded licensing errors message.

Attachments

shellker_hotfix.exe (278 kBytes)

Legacy ID

18252