Console throwing ActiveX Error when installing a CAB file: "The context help activex object fails to load."
|Article:TECH12100|||||Created: 2005-09-12|||||Updated: 2005-09-12|||||Article URL http://www.symantec.com/docs/TECH12100|
You are logged onto the NS machine which is Windows 2003 Server as the NS's AppId which is also a Local Administrator of this machine. NS 6.0.5287 with hotfix-18. Upon opening the Altiris Console you receive the following error: The context help activex object fails to load. "An error occurred constructing the tree from the XML provided by the server:Object required (-2146827864)"
Notification Server 6.0, Hotfix 18
Conflict between DLL's or possibly DLL's not installing properly.
The GUID that was showing up in the 'C:\Windows\Downloaded Program files' directory was the clue. We believe that the GUID should have been named "AeXNSConsoleContextHelp Class".
If you right click on the GUID, choose properties, and then click the Dependency tab, you can see the .dll's that are associated with this item. The fix was to delete the .dll's listed in the Dependency Tab that started with AeX. The following DLL's were removed from C:\Windows\system32 or C:\Windows:
AEXNSCONSOLEUTILILTIESHF18.DLL AEXNSCONSOLEUTILITIES.DLL AEXSCHEDULERMGR.DLL AEXMENUCTRLLIB.DLL AEXTREECTRLLIB.DLL AEXNSPKGDLLIB.DLL AEXREG.TLB
After doing this, when opening the NS Console the CAB file will install successfully.
Article URL http://www.symantec.com/docs/TECH12100