KNOWN ISSUE: TS7: Task server registration (GetClientTaskServers.aspx) may fail because the server returns FQDN OR Netbios names for the Task servers

Article:TECH121829

Created: 2009-12-18

Updated: 2010-04-28

Article URL http://www.symantec.com/docs/TECH121829

NOTE: If you are experiencing this particular known issue, we recommend that you to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.

Article Type
Technical Solution

Product(s)

Show all

Languages

Show all

Problem

When a Task client attempts to register, it first requests from the NS for a list of Task Servers using /GetClientTaskServers.aspx. This may return either an FQDN or Netbios name, and sometimes this causes problems during the actual registration of the client.

For instance, if Netbios names don't resolve in an environment, then the registration may fail when attempting to register.

Another example would be for environments that have enabled SSL communications. In this case, the server certificate may have been registered with the FQDN, and thus the Netbios name would fail to receive approval (403 error).

Environment

NS 7.x

TS 7.x

Cause

It turns out that some times, the FQDN is returned, and sometimes it is not. The Task Server is designed to give the client not only a preferred task server, but also some fail-over's, such as the NS if the TS can't be reached. Sometimes these don't come back with FQDN, and so the client will try to use NETBIOS instead.

Solution

This has been resolved in SMP SP4 HF1.

Supplemental Materials

Source	DEFECT
Value	ETK 1926396
Description	Logged in Etrack (Symantec) database

Legacy ID

50739