Error 1053: service did not respond

Article:TECH121879  |  Created: 2010-01-05  |  Updated: 2010-01-05  |  Article URL http://www.symantec.com/docs/TECH121879
Article Type
Technical Solution


Issue



Trying to start the pcAnywhere Agent service and receive error "1053: service did not respond"

Environment



Please ensure you are at the latest build of the solution. 

Cause



The policy file have become damaged.

Solution



Navigate to C:\Program Files\Altiris\Altiris Agent\Client Policies and deleted the xml files.

 Then open the Agent Settings and click “Update” so the client gets updated policy files.


Legacy ID



50871


Article URL http://www.symantec.com/docs/TECH121879


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