KNOWN ISSUE: Using Find Ticket causes a redirect window to open an unrelated ticket
| Article:TECH121957 | | | Created: 2010-01-21 | | | Updated: 2012-05-22 | | | Article URL http://www.symantec.com/docs/TECH121957 |
Problem
When using the Find Ticket feature, this opens the found ticket, but then a second window opens that redirects the ticket window to an unrelated ticket. This may be an imported Helpdesk 6 ticket, or a ticket that was created by email.
Environment
ServiceDesk 7.0
ServiceDesk 7.0 MR1
ServiceDesk 7.0 MR2
Solution
There is no solution to this issue at this time. This is currently being researched by Symantec Technical Support.
A workaround is to click on the Cancel button to avoid the redirection.
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| Source | ETrack |
| Value | 2025789 |
| Description | Find ticket causes a redirect window to open an unrelated ticket. |
Legacy ID
51062
Article URL http://www.symantec.com/docs/TECH121957
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