KNOWN ISSUE: Using Find Ticket causes a redirect window to open an unrelated ticket

Article:TECH121957  |  Created: 2010-01-21  |  Updated: 2012-05-22  |  Article URL http://www.symantec.com/docs/TECH121957
Article Type
Technical Solution

Product(s)

Issue



When using the Find Ticket feature, this opens the found ticket, but then a second window opens that redirects the ticket window to an unrelated ticket. This may be an imported Helpdesk 6 ticket, or a ticket that was created by email.

 


Environment



ServiceDesk 7.0
ServiceDesk 7.0 MR1
ServiceDesk 7.0 MR2


Solution



There is no solution to this issue at this time. This is currently being researched by Symantec Technical Support.

A workaround is to click on the Cancel button to avoid the redirection.


Supplemental Materials

SourceETrack
Value2025789
Description

Find ticket causes a redirect window to open an unrelated ticket.


Legacy ID



51062


Article URL http://www.symantec.com/docs/TECH121957


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