KNOWN ISSUE: Unable to delete roaming profiles while the DAgent service is running
| Article:TECH122036 | | | Created: 2010-02-01 | | | Updated: 2011-08-16 | | | Article URL http://www.symantec.com/docs/TECH122036 |
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Problem
You're unable to delete an existing roaming profile manually or through a security GPO while the DAgent service is running.
Environment
Deployment Solution 6.9 SP3 and SP4 (builds 6.9.430 - 6.9.453)
DAgent (builds 6.9.430 - 6.9.453)
Active Directory
Cause
In order to report user information, the DAgent service registers the notification service SERVICE_ACCEPT_SESSIONCHANGE. This is not processed properly by the DAgent on Citrix and Windows Terminal Servers. By preventing the DAgent from registering the ACCEPT_SESSIONCHANGE notification service, the profile is then able to be deleted.
Solution
This behavior has been corrected in Deployment Solution 6.9.490 (SP5):
- Install SP5 and update the DAgent to the latest version (build 6.9.490)
- After upgrading, a new registry value is available on the client: 'HKEY_LOCAL_MACHINE | SOFTWARE | Altiris | Client Service | AcceptSessionChange'
- Change the value of this DWORD to 0
- Restart the DAgent service after making this change.
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| Source | ETrack |
| Value | 1951945 |
| Description | Logged in Etrack (Symantec) database |
Legacy ID
51228
Article URL http://www.symantec.com/docs/TECH122036
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