KNOWN ISSUE:Restart Altiris Agent task fails to complete (return code = 1060)

Article:TECH122089

Created: 2010-02-08

Updated: 2010-02-08

Article URL http://www.symantec.com/docs/TECH122089

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Article Type
Technical Solution

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Problem

Restart Altiris Agent task fails to complete (return code = 1060). Task Server correctly sends the Restart Altiris Agent task off to the client. However, the agent never starts (Status =Failed) and returns the code = 1060.

Steps to reproduce:

Schedule ‘Restart Altiris Agent’ on the SMP 7.0 SP4 agent.
The client task receives the task and the Altiris Agent logs shows …..Task: ‘Restart Altiris Agent’ has started/finished…

Environment

Tested on both x86 (Win2k3-SP2) & x64 machines (Win2k3-SP2)

Solution

Workaround:

Create a script task script that spawns a second script. (The script task script does not wait for completion of the spawned script before returning.)
The second script performs the service restart for 'AeXNSClient'.

Supplemental Materials

Source	DEFECT
Value	ETK 1941629
Description	Logged in Etrack (Symantec) database

Legacy ID

51340