KNOWN ISSUE:Restart Altiris Agent task fails to complete (return code = 1060)

Article:TECH122089  |  Created: 2010-02-08  |  Updated: 2010-02-08  |  Article URL http://www.symantec.com/docs/TECH122089
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Article Type
Technical Solution


Issue



Restart Altiris Agent task fails to complete (return code = 1060). Task Server correctly sends the Restart Altiris Agent task off to the client. However, the agent never starts (Status =Failed) and returns the code = 1060.

Steps to reproduce:

  1. Schedule ‘Restart Altiris Agent’ on the SMP 7.0 SP4 agent.
  2. The client task receives the task and the Altiris Agent logs shows …..Task: ‘Restart Altiris Agent’ has started/finished…

Environment



Tested on both x86 (Win2k3-SP2) & x64 machines (Win2k3-SP2)

Solution



Workaround:

  1. Create a script task script that spawns a second script. (The script task script does not wait for completion of the spawned script before returning.)
  2. The second script performs the service restart for 'AeXNSClient'.

Supplemental Materials

SourceDEFECT
ValueETK 1941629
DescriptionLogged in Etrack (Symantec) database

Legacy ID



51340


Article URL http://www.symantec.com/docs/TECH122089


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