KNOWN ISSUE: DS7.1: Loading the DS Portal does not display any data

Article:TECH122164  |  Created: 2010-02-19  |  Updated: 2011-04-22  |  Article URL http://www.symantec.com/docs/TECH122164
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Article Type
Technical Solution


Issue



When launching the Deployment Solution Silverlight console a blank console will be displayed..  The frames will be displayed but will will contain no data. 


Error



Unhandled error in Silverlight Application (Asynch_ExceptionOccurred)
 

This is seen if you double-click the ! in the lower-left corner of IE


Environment



DS 7.1 on SMP SP4


Cause



There are a number of possible causes to this issue, including a problem in our silverlight code that was corrected in MR3.


Solution



There are several possible solutions:

  1. Upgrade to MR3 or MR4.  We resolved a couple of the issues in the portal, but not all.
  2. Don't use the portal at all.  There are several limitations to the portal that make using the normal console better.
  3. Upgrade to 7.1 SP1 (ITMS 7.1).  The portal was replaced with Activity Center which not only works as the portal was designed, but has better integration with the rest of the products.

Please note that the portal available in 7.1 will not be corrected now due to the fix being in the next release.

 


Supplemental Materials

SourceDEFECT
ValueETK 1993672
Description

Logged in Etrack (Symantec) database


Legacy ID



51549


Article URL http://www.symantec.com/docs/TECH122164


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