ServiceDesk Hotfix Repository

Article:TECH122205  |  Created: 2010-02-24  |  Updated: 2011-03-02  |  Article URL
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What HOTFIXES are available for ServiceDesk?



Incident Management
KNOWN ISSUE: Error occurred displaying report or Permission errors in the Ensemble logs

Service Level Agreement Best Practices for MR2 - (HOWTO30273)  This article includes a core dll fix to complete the SLA calculations. - NOTE: 1/18/2011 - Logicbase.Core.dll attachment superseded by TECH148409 (see below).  All other content still applies.

"Allow End Time To Fall Outside Business Hours" checkbox in ServiceDesk SLA doesn't work - (KB TECH146143) This article requires users to contact Symantec Support to acquire a revised SD.DataTypesCore.dll.

SLA Custom Business TimeSpan Configuration - (KB TECH148409) - This article, in addition to providing a more detailed explanation of BusinessTimeSpan configuration and the ability to customize it, also will require users to contact Symantec Support to obtain the fixes contained in the Logicbase.Core.dll.  This, combined with the two previous articles should resolve most SLA-related issues.

KB Article Migration Failing - (KB TECH127648) - When attempting to migrate KB content from Helpdesk 6 to ServiceDesk 7, "No Categories Found" issues may be experienced or the body of the articles may be missing when migration completes.  Both of these issues are addressed by this hotfix.


PRIMARY MR2 HOTFIX - Must contact support to access this hotfix via TECH133398

Contains IP Phone phone types, Pager phone types, licensing stored proc updates, SLA fixes and BTS fixes



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