Altiris Service will not start "Error 0x80004005: Unspecified error"

Article:TECH122261  |  Created: 2010-03-04  |  Updated: 2010-03-04  |  Article URL http://www.symantec.com/docs/TECH122261
Article Type
Technical Solution


Issue



 On screen error:

Altiris Log message:

<event date='Mar 04 13:16:12' severity='1' hostName='XXX' source='ComService' module='AeXNSAgent.exe' process='AeXNSAgent.exe' pid='3200' thread='3976' tickCount='3202875' >
  <![CDATA[Unexpected error in ServiceMain: Unknown error]]>
</event>


Environment



NS 6.0 SP3
Windows 7

Cause



DEP (Data Execution Prevention) is preventing the Altiris Service from starting.

Solution



Run CMD.exe as an Administrator and run bcdedit /enum and look at the "nx" value. If its set to "AlwaysOn" then this is the issue. Change DEP to "OptIn".


Legacy ID



51781


Article URL http://www.symantec.com/docs/TECH122261


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