KNOWN ISSUE: During PCT Capture for Domain users, getting error 'Capture Personality task status: The specified users cannot be found (Exit code 16)'

Article:TECH122285  |  Created: 2010-03-08  |  Updated: 2011-05-26  |  Article URL http://www.symantec.com/docs/TECH122285
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Article Type
Technical Solution


Issue



During PCT Capture for Domain users, getting error: "Capture Personality task status: The specified users cannot be found (Exit code 16)"


Environment



PCT 6.8.

DS 6.9

NS\DS 7.0 and 7.1

Win XP SP3


Cause



When you select the Option to Capture Domain Users in the Altiris PC Transplant Template Builder the template builder doesn't have the capability to read the following command line switches for source and destination: *\* or Domain Name\*.


Solution



There are a few ways to address this issue.

1- If you want to use the Altiris PC Transplant Template Builder to tell the program that you want to capture only Domain Users, select the option "Capture domain users" and for source and destination you need to specify the name of the domain as well the name of the user or users that you want to capture per example: DomainName\User1, DomainName\User2, etc.

If you want to automate the process here are some suggestions:

For DS 7.0 and 7.1 users you need to do the following:

1- Create a script task that will call PCTWiz.exe and PCT Template file (.pbt) from a shared location, also make sure that you don't select option "Capture domain users" on your template file.

Example of Capture:

"\\IPAddress or Name of server\Deployment\Task Handler\PCT\PCTWiz.exe" -user:DomainName\*$DomainName\* -p:\\IPAddress or Name of Server\NSCap\bin\Win32\X86\Deployment\PCT\MyTemplates\test1.pbt -f:"\\IPAddress or Name of Server\Deployment\Task Handler\PCTPackages\test1.exe or you can use tokes like %COMPNAME%.exe" -qm

 

Example of Deploy:

"\\IPAddress or Name of Server\Deployment\Task Handler\PCTPackages\test1.exe or you can use tokes like %COMPNAME%.exe" -qm

2- If you want to capture both local and domain users when creating the PCT template file, do not select the options to capture local and domain users, Instead, leave these items unchecked.

The PCT capture process will capture both local and domain users without any problems.

 

For DS 6.9 users:

If you want to capture only domain users you can do this by selecting the "Advanced" option in the capture personality task.

In the "Advanced" window you can either select option "Domain users" or in the "Additional command-line switches" area you can add the following: -user:DomainName\*$DomainName\* or if you want to be more specific which users to capture you can use the following command -user:DomainName\UserName$DomainName\UserName.

 

Call Tech Support if you have questions or comments.


Supplemental Materials

SourceDEFECT
ValueETK 1987546
Description

Logged in Etrack (Symantec) database


Legacy ID



51828


Article URL http://www.symantec.com/docs/TECH122285


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