Carbon Copy License fails to update

Article:TECH122327  |  Created: 2010-03-15  |  Updated: 2010-03-15  |  Article URL http://www.symantec.com/docs/TECH122327
Article Type
Technical Solution

Issue



When attempting to update CMS licenses, it is noticed that all licenses have properly updated with the exception of the Carbon Copy Solution License.  

Updating of all licenses was done by accessing Configuration > Licenses ? Install Licenses and selecting 'Path to License Folder'


Environment



Carbon Copy 6.2.1144

Notification Server 6.0.60744 (SP 3 + R11)


Cause



When applying the list of licenses from a specific folder path, one of the licenses includes "pcAnywhere Solution". This Solution is not valid for the 6.0 framework.  Once this particular license is applied, it will affect the ability to subsequently update any Carbon Copy Solution licenses.


Solution



The pcAnywhere Solution license is written top the Certificate Store and must be deleted. To locate and delete the pcAywhere Solution license from this location, follow the steps in KB# 43206 https://kb.altiris.com/article.asp?article=43206&p=1


Legacy ID



51935


Article URL http://www.symantec.com/docs/TECH122327


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