Monitoring Server Health on Symantec Endpoint Protection Manager

Article:TECH122731  |  Created: 2010-01-26  |  Updated: 2014-02-10  |  Article URL http://www.symantec.com/docs/TECH122731
Article Type
Technical Solution


Issue



Symantec Endpoint Protection Manager (SEPM) performance is less than expected, or the SEPM experiences intermittent errors. What can be checked to determine if there are any underlying issues?

 


Solution



Scheduling a Server Health notification or running a Server Health Report on the SEPM can be useful in identifying underlying issues. This Site Status Report can swiftly identify if the server is affected by persistent or intermittent underlying resource issues. (For example, insufficient hard drive space or RAM.)

The SEPM can be configured to raise an alert when server health becomes poor.

To set up a Server Health Notification
 

  1. In the SEPM console,Click on Monitors
  2. Select Notifications
  3. Click Add
  4. Select Server Health
  5. Enter a notification name
  6. Select the Damper value (how often alerts should be raised)
  7. Configure what action should be taken when server health becomes poor.
  8. Click OK


The mails will arrive at the configured mailbox with the subject "Server Health Alert." If an event has been configured to be written to the database, each server health alert will also be listed among the notifications for the SEPM.

 



These notifications can also be configured for Symantec Endpoint Protection Small Business Edition 12 (SEP SBE).

In SEP 11, reports can also be run to check site status on demand or periodically. This Site Status Report contains information about the entire site:

 

Site Information
Site Name Health Status Reason
SEPM_SITE_1 Poor A server on the site had low memory, low disk space or was overloaded.

The report also contains specific server-related information:

Status Details
Server Name Status Health Status Reason CPU Usage Memory Usage Free Disk Space
sepmserver_1 Online Poor Server is low on memory.
9%
134%
38376 MB

To run a Site Status Report one time:
 

  1. In the SEPM console, click on Reports.
  2. In Quick Reports, choose Report Type: System
  3. Select Site Status.
  4. Click Create Report.


The results are displayed on screen, and can be saved as a report.mht file for later examination.

To run a Site Status Report repeatedly:
 

  1. In the SEPM console, click on Reports.
  2. In Scheduled Reports, click Add
  3. Type a name for the report and description, if desired.
  4. Choose Report Type: System
  5. Select Site Status.
  6. Schedule how often a check of server status should be run
  7. Enter an email address that the reports should automatically be mailed to, if desired
  8. Click OK


The mails will arrive at the configured mailbox with the subject "Scheduled Report: [name]."



Technical Information:
The SEPM should perform well on a server that has ample resources available. These server health notifications and reports can highlight underlying issues which would prevent the SEPM from functioning well.


 



Legacy ID



2010012611172948


Article URL http://www.symantec.com/docs/TECH122731


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