"An exception has occurred of type C0000005" appears on the client when an image create task is run.

Article:TECH122740  |  Created: 2010-01-26  |  Updated: 2014-06-10  |  Article URL http://www.symantec.com/docs/TECH122740
Article Type
Technical Solution


Issue





Symptoms
An error resembling the following message appears on the client:

    An exception has occurred of type C0000005
    X:\GHOST -X:\GHOST\ngctw.32.exe 11.5.1.2266
    0x7797C4EC in
    \Device\Ramdisk {d9b257fc-684e-4dcb-ab79-03cfa2f6b750}\Windows\System32\user32.dll
    0x7797C43B in
    \Device\Ramdisk{d9b257fc-684e-4dcb-ab79-03cfa2f6b750}\Windows\System32\user32.dll
    0x77978B7B in\Device\Ramdisk{d9b257fc-684e-4dcb-ab79-03cfa2f6b750}\Windows\System32\user32.dll
    0x41B9C3 in
    \Device\Ramdisk{d9b257fc-684e-4dcb-ab79-03cfa2f6b750}\GHOST\ngctw32.exe
    0x4092AF in
    \Device\Ramdisk{d9b257fc-684e-4dcb-ab79-03cfa2f6b750}\GHOST\ngctw32.exe
    0x409950 in
    \Device\Ramdisk{d9b257fc-684e-4dcb-ab79-03cfa2f6b750}\GHOST\ngctw32.exe
    0x40A0E9 in
    \Device\Ramdisk{d9b257fc-684e-4dcb-ab79-03cfa2f6b750}\GHOST\ngctw32.exe
    0x40AEA8 in
    \Device\Ramdisk{d9b257fc-684e-4dcb-ab79-03cfa2f6b750}\GHOST\ngctw32.exe
    0x44ECA4 in
    \Device\Ramdisk{d9b257fc-684e-4dcb-ab79-03cfa2f6b750}\GHOST\ngctw32.exe
    0x77463833 in 
    \Device\Ramdisk{d9b257fc-684e-4dcb-ab79-03cfa2f6b750}\Windows\System32\kernel32.dll
    0x777FA9BD in 
    \Device\Ramdisk{d9b257fc-684e-4dcb-ab79-03cfa2f6b750}\Windows\System32\ntdll.dll

 


Cause



This error message can occur if the patch to build 2269 has either not been applied or been incorrectly applied to the Ghost server.


Solution



This issue has been resolved in Ghost 2.5.1 build 2298. Please contact Technical Support and refer to TECH131612 in order to obtain this patch.




Legacy ID



2010012613310660


Article URL http://www.symantec.com/docs/TECH122740


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