Symantec Mail Security for Microsoft Exchange (SMSMSE) Does not decompress PDF, ACE, BZIP2 Attachments for Viruses

Article:TECH122840  |  Created: 2010-01-29  |  Updated: 2014-01-08  |  Article URL http://www.symantec.com/docs/TECH122840
Article Type
Technical Solution

Product(s)

Issue



Individual parts and or files of the following container types are not identified for viruses:  PDF, ACE, BZIP2.


 


Cause



SMSMSE 6.0 has a limitation of not being able to open and extract files in the containers of PDF, ACE, BZIP2.


Solution



Upgrade to SMSMSE 6.5 or later.



Technical Information


SMSMSE 6.0 uses heuristic virus detection and may flag files of this type as infected. However, it is not able to open the file itself and mark individual files within the container as infected, meaning if it does find a virus, it will quarantine the entire file, not just the infected part.

Related Articles

PDF Files Marked Unscannable by Symantec Mail Security for Microsoft Exchange (SMSMSE) 6.5 or Higher.

'What criteria can cause an "unscannable file" violation within Symantec products for Microsoft Exchange?


 


Supplemental Materials

SourceETrack
Value1802515

Legacy ID



2010012913381454


Article URL http://www.symantec.com/docs/TECH122840


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