Registration error of agentless Unix host:hostname.domain.com: Failed to get the operating system type. The error returned is "cat: /tmp/bvfilename: No such file or directory

Article:TECH123007  |  Created: 2010-01-04  |  Updated: 2012-10-25  |  Article URL http://www.symantec.com/docs/TECH123007
Article Type
Technical Solution

Product(s)

Issue





Symptoms
 
Example from the RMS Data Collections host during registration;

Success
--------------------------------------------------------------------
Machine name     : hostname.domain.com
Operation Type   : Registration
Status Message  : Registration is successful
--------------------------------------------------------------------
Failed
--------------------------------------------------------------------
Machine name     : hostname.domain.com
Operation Type   : Validate
Status Message  : hostname.domain.com: Failed to get the operating system type. The error returned is "cat: /tmp/bvF2428EEE-DC00-4563-A5C6-F2EF758C5E55: No such file or directory
"
--------------------------------------------------------------------


Cause



no permission's to the /tmp directory for the account being used.


Solution



Verify that the ability to putty to the Unix host as the account used for registration.
Look in the logs to verify that authentication succeeds or for any errors.
ON RedHat hosts;
sudo tail -f /var/log/secure
ON AIX hosts;
sudo tail -f /var/log/sudolog



Log-on to the Unix host as root and verify that /tmp has the correct permission's. The user account used as credentials needs to have permission's to /tmp.





 



Legacy ID



2010020416122353


Article URL http://www.symantec.com/docs/TECH123007


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