Registration error of agentless Unix host:hostname.domain.com: Failed to get the operating system type. The error returned is "cat: /tmp/bvfilename: No such file or directory
| Article:TECH123007 | | | Created: 2010-01-04 | | | Updated: 2012-10-25 | | | Article URL http://www.symantec.com/docs/TECH123007 |
Problem
Symptoms
Example from the RMS Data Collections host during registration;
Success
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Machine name : hostname.domain.com
Operation Type : Registration
Status Message : Registration is successful
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Failed
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Machine name : hostname.domain.com
Operation Type : Validate
Status Message : hostname.domain.com: Failed to get the operating system type. The error returned is "cat: /tmp/bvF2428EEE-DC00-4563-A5C6-F2EF758C5E55: No such file or directory
"
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Cause
no permission's to the /tmp directory for the account being used.
Solution
Verify that the ability to putty to the Unix host as the account used for registration.
Look in the logs to verify that authentication succeeds or for any errors.
ON RedHat hosts;
sudo tail -f /var/log/secure
ON AIX hosts;
sudo tail -f /var/log/sudolog
Log-on to the Unix host as root and verify that /tmp has the correct permission's. The user account used as credentials needs to have permission's to /tmp.
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Legacy ID
2010020416122353
Article URL http://www.symantec.com/docs/TECH123007
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