PXE E51 No DHCP or proxy DHCP offers were received

Article:TECH12323  |  Created: 2006-02-06  |  Updated: 2008-03-26  |  Article URL http://www.symantec.com/docs/TECH12323
Article Type
Technical Solution


Issue



What does the error message "PXE-E51 No DHCP or proxy DHCP offers were found or received" or "No proxy DHCP offers" mean, and what are some general troubleshooting steps to resolve this issue?

Solution



This error is usually received when the client booting up via PXE is having difficulty communicating with the DHCP/PXE server. The common troubleshooting steps and/or causes of this problem are as follows:


1-The PXE client is connected to a managed switch that does not have portfast enabled and/or is running spanning-tree. Portfast will need to be enabled. To read more about what spanning-tree and portfast are, see article 3096, "What is Spanning Tree? What is PortFast?"
2-The DHCP/PXE servers reside on a different subnet than the PXE client. IP helpers need to be in place. See article 1331, "Configuring PXE to work across VLANs."
3-Check the DHCP server and verify that the DHCP scope has free IP addresses to lease out (make sure they are not all used up).
4-If the above steps do not correct the issue, place the DHCP Server, PXE server and a client computer on a hub. Test PXE to see if the same message is received. If the same error message is not received, this is a good indication that there is some factor on the network not permitting the DHCP/PXE protocols to be passed down to the client computer.
Place a hub between the PXE client and the switch the client is connecting to. If at this point the PXE client works successfully, please review step 1 of this article.
5-Use TCPView to verify the DHCP ports 67 and 68 (http://www.microsoft.com/technet/sysinternals/utilities/TcpView.mspx). MTFTP Port 69 are showing.
6-If this problem is still occurring after testing out the above, collect sniffer traces from the DHCP/PXE server(s) and contact Altiris Support Services.
7-If DHCP server is on the same box as PXE server follow the option to enable 060 scope option. Article ID: 17347 Creating and setting option 060 on a DHCP server
8-The NIC could be disabled on the Client machine.

 


Legacy ID



19294


Article URL http://www.symantec.com/docs/TECH12323


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