Ghost Boot Wizard hangs on opening

Article:TECH123356  |  Created: 2010-01-19  |  Updated: 2013-09-10  |  Article URL http://www.symantec.com/docs/TECH123356
Article Type
Technical Solution


Issue



Ghost Boot Wizard hangs on opening

Symptoms
You have Ghost Boot Wizard Build 11.5.1.2266 and when you attempt to open the program, nothing happens. There are no errors. Task manager shows the process is non-responsive

 


Cause



This is a known issue


Solution



Symantec development has provided replacement files from certified build 2269 that fix this problem. These files can be obtained from Symantec Technical Support Refer to TECH131612 when requesting this update. The file required is 'Ghost Boot Wizard.exe'. This file is only for those that have updated their Ghost Solution Suite to the LU5 (build 11.5.1.2266).
Applying these files to any other build can cause damage the program.

- Replace (or Rename and replace) the old files in the C:\Program Files\Symantec\Ghost folder (unless a custom installation was performed) with the new files.
- Reboot the system.


References
See also: "When opening the Ghost boot wizard, the machine freezes."

http://www.symantec.com/docs/TECH122905


 




Legacy ID



2010021909380460


Article URL http://www.symantec.com/docs/TECH123356


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