SEP for Macintosh installation error: "Symantec Endpoint Protection cannot be installed on this computer"
| Article:TECH123690 | | | Created: 2010-01-04 | | | Updated: 2012-01-19 | | | Article URL http://www.symantec.com/docs/TECH123690 |
Problem
SEP for Macintosh installation error: "Symantec Endpoint Protection cannot be installed on this computer"
Error
An error was encountered while running the InstallationCheck tool for "Symantec Endpoint Protection."
Installer.log entries:
Package Authoring Warning: Symantec Endpoint Protection.pkg authorization level is NoAuthorization but was promoted to RootAuthorization for compatibility, ensure authorization level is sufficient to install.
Package Authoring Warning: Symantec Endpoint Protection.mpkg authorization level is NoAuthorization but was promoted to RootAuthorization for compatibility, ensure authorization level is sufficient to install.
Could not run InstallationCheck in the Symantec Endpoint Protection package. launch path not accessible
Installation checks failed.
Environment
Symantec Endpoint Protection for Macintosh, Macintosh OS X
Cause
The installation package may have been unzipped using a tool that does not preserve file permissions settings, or the package files otherwise do not have the correct permissions. This also may be caused by unzipping the package on another platform, then copying the .mpkg file to the Macintosh.
Solution
Unzip the install package using Mac OS X's Archive Utility or the ditto command in the Terminal after first copying the file to the target Macintosh workstation.
If the .zip file has already been decompressed using other tools, permissions can be restored to the package files in the Terminal with the following command:
chmod -R 755 /path/to/package/Symantec Endpoint Protection.mpkg
Once this is done, the installation can be attempted again.
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| Value | 1984268,1984232 |
Legacy ID
2010030415212848
Article URL http://www.symantec.com/docs/TECH123690
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