Restart required to enable Auto-Protect with Symantec Endpoint Protection for Macintosh when groups or policies with Japanese characters are used

Article:TECH123913  |  Created: 2010-01-15  |  Updated: 2010-01-23  |  Article URL http://www.symantec.com/docs/TECH123913
Article Type
Technical Solution


Environment

Issue



On a PowerPC-based Macintosh running Mac OS X 10.4.x (Tiger), a Symantec Endpoint Protection (SEP) package exported from a group using a name with Japanese characters with a policy that is also named with Japanese characters. After installing the SEP package to the Macintosh workstation, Auto-Protect does not function and threats are not detected.

Symptoms
Threats are not detected by the Auto-Protect scans.



Cause



Unknown at this time.

Solution



Restarting the workstation will reload Auto-Protect completely and Auto-Protect scans will take place normally.





Legacy ID



2010031515243348


Article URL http://www.symantec.com/docs/TECH123913


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