Symantec Brightmail Gateway 9 DDS - Error: AddressNotUniqueException: Address <address> is not unique. The following entries share the same email address.

Article:TECH123920  |  Created: 2010-01-16  |  Updated: 2012-09-25  |  Article URL http://www.symantec.com/docs/TECH123920
Article Type
Technical Solution

Product(s)

Issue





Symptoms
When setting up the Symantec Brightmail Gateway Directory Data Services (DDS) sources, an error is seen or an alert is sent.


The Directory Data Service error looks similar to the following:

com.symantec.sms.dds.api.exception.AddressNotUniqueException: Address

The alert looks similar to the following:

======================= ALERT NOTIFICATION ================================              

The Directory Data Service status is as follows:


Host : Local Host

Date : Monday, Apr 05, 2010 02:34:56 PM EEST Status : A directory data integrity error has occurred. An email address is associated with more than one directory entry.

Please check the directory data service logs for more information. 




'Address <email address> is not unique. The following entries share the same email address:'


Cause



LDAP sources are being used for redundancy and/or contain common information such as name or email address. This poses a problem verifying unique information for DDS functions other than Recipient Validation.


Solution



If using multiple Directory Data Service sources that contain common information, only select Recipient Validation for the redundant sources. The Recipient Validation option does not require unique information for functionality.


References
 

More information on the Symantec Brightmail Gateway Directory Data Service can be found in:
 
The Control Center user interface, click Help at the top right corner.
 
Chapter 16 of the Administration Guide (version 9.0.x):
 
1. Expand the Administration Guide contents in left pane.
2. Expand the PDF documentation section.
3. Click on PDF documentation to access the Administration Guide.
 
Chapter 20 of the Administration Guide (version 9.5.x):
 
1. Expand the Administration Guide contents in left pane.
2. Expand the PDF documentation section.
3. Click on PDF documentation to access the Administration Guide.
 
Chapter 18 of the Administration Guide (version 10.0.x):
 
1. Expand the Administration Guide contents in left pane.
2. Expand the PDF documentation section.
3. Click on PDF documentation to access the Administration Guide.

 



Legacy ID



2010031606285754


Article URL http://www.symantec.com/docs/TECH123920


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