Backup Exec 2010 Agent for VMWare Virtual Infrastructure (AVVI) backup of a virtual machine Windows 2008 R2 (Domain controller) System State fails with error: "V-79-57344-65247 - Error. Cannot backup directory \zzzVirtApp001zzz and its subdirectories"
| Article:TECH124252 | | | Created: 2010-01-19 | | | Updated: 2011-06-02 | | | Article URL http://www.symantec.com/docs/TECH124252 |
Problem
Backup Exec 2010 Agent for VMWare Virtual Infrastructure (AVVI) backup of a virtual machine Windows 2008 R2 (Domain controller) System State fails with error: "V-79-57344-65247, 0xE000FEDF - Error. Cannot backup directory \zzzVirtApp001zzz and its subdirectories"
Error
Backup- VMVCB::\\\VCGuestVm\DATA CENTER\vm\FQDN of VM V-79-57344-65247, 0xE000FEDF - Error. Cannot backup directory \zzzVirtApp001zzz and its subdirectories.
When backing up guest machine's System?State if it is also a domain controller, it fails with the error "V-79-57344-65247, 0xE000FEDF - Error. Cannot backup directory \zzzVirtApp001zzz and its subdirectories"
Following events generated on 2008 R2 when backup was performed,
Log Name: Application
Source: ESENT
Date: 3/18/2010 10:12:27 PM
Event ID: 489
Task Category: General
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
lsass (484) An attempt to open the file "c:\Windows\NTDS\ntds.dit" for read only access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).
Log Name: Application
Source: VSS
Date: 3/18/2010 10:12:27 PM
Event ID: 8229
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer:
Description:
A VSS writer has rejected an event with error 0x800423f4, The writer experienced a non-transient error. If the backup process is retried, the error is likely to reoccur. Changes that the writer made to the writer components while handling the event will not be available to the requester. Check the event log for related events from the application hosting the VSS writer.
Operation:
PostSnapshot Event
Context:
Execution Context: Writer
Writer Class Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}
Writer Name: NTDS
Writer Instance ID: {2cdbf6ab-1c86-483b-971c-6d98865c5661}
Command Line: C:\Windows\system32\lsass.exe
Process ID: 484
Solution
1. The file is locked or in use.
2. A virus checker might have mistakenly quarantined a file. If running an ANTIVIRUS like MCAFEE on the affected server; try disabling that.
3. A flat file backup system or anti-virus software might be running against the database.
4. The permissions on the folder (such as MDBDATA) that contains the files for the information stores are not sufficient for the stores to function correctly.
5. A disk input/output (I/O) problem prevented access to a requested page in the database or to a check file. A disk or controller failure may have occurred, and access to the entire drive was lost, perhaps temporarily. This issue can occur when the path for the check file (such as E00.chk) is not correct.
6. The path for the log files or the check file was changed before the system was restored.
7. The check file (such as E00.chk) is corrupted.
8. The Event Viewer log path is changed to a different logical drive.
9. File Server Resource Manager (FSRM) quota is created on the same drive
Solution for Event ID 8229:
1. Check the writer status (using the command VSSADMIN LIST WRITERS) on the windows 2008 R2 VM & if any writer is not stable then try reboot & try the backup job from AVVI agent again.
2. Try to backup the System State of the Windows 2008 R2 VM using the Remote Agent.
3. Log on to the Domain controller with the BESA (Backup Exec Service Account) credentials. Give Full Control to the BESA Account on the folder (On 2008 R2 VM)
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| Value | V-79-57344-65247 |
| Description | Cannot backup directory and its subdirectories |
| Value | 489 |
| Description | An attempt to open the file "c:\Windows\NTDS\ntds.dit" for read only access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". |
| Value | 8229 |
| Description | A VSS writer has rejected an event with error 0x800423f4 |
Related Articles
Legacy ID
347602
Article URL http://www.symantec.com/docs/TECH124252
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