When Performing a Disaster Recovery of a Windows 2003 Small Business Server the IDR wizard fails to start due to missing dependency files.

Article:TECH124253  |  Created: 2010-01-19  |  Updated: 2010-01-31  |  Article URL http://www.symantec.com/docs/TECH124253
Article Type
Technical Solution

Product(s)

Environment

Issue



When Performing a Disaster Recovery of a Windows 2003 Small Business Server the IDR wizard fails to start due to missing dependency files.

Solution




When Performing a Disaster Recovery of a Windows 2003 Small Business Server the IDR wizard fails to start due to missing dependency files.  The bootable CD will load to the Magenta Screen but the wizard will hang as it is not able to load the dependency files.  
.


WORKAROUND:
Perform a Manual Disaster Recovery of the server



RESOLUTION:

This issue has been resolved in Backup Exec for Windows Servers version 12.5 with Hotfix 346104. See related documents.
After applying the hotfix recreate the IDR recovery media.






Supplemental Materials

SourceETrack
Value1961483
DescriptionSBS03:IDR: IDR wizard does not start because of missing dependency files


Legacy ID



347601


Article URL http://www.symantec.com/docs/TECH124253


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