KNOWN ISSUE: Clients display local alerts even if local alerts policy is disabled

Article:TECH12430

Created: 2006-02-13

Updated: 2007-08-03

Article URL http://www.symantec.com/docs/TECH12430

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Article Type
Technical Solution

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Problem

Clients still display local alerts even if the HP Client Local Alerts policy is disabled in HP Client Manager.

Environment

HPCMS 6.1.1105

HPCM 6.2.1011

Cause

Solution

For customers with HPCMS 6.1.1105, please download the attached utility on the right side of this page. Then, extract and install "AlertDisabler_Administrator.msi" on the Notification Server with HP Client Manager installed. Further installation instructions are contained in the "HP AlertDisabler 6.1.1001.0.doc" file.

For customers with HPCM 6.2, please review the notes below to workaround this issue.

Important Notes:

To avoid seeing local alerts on client computers with HP Client Manager installed, confirm that the following policies remain 'Enabled' in the console:
- HP Client Health Monitoring
- HP Client Local Alerts Policy
To prevent client side notifications, simply disable the sub-settings in the policies for alerts that are not desired:
- HP Client Health Monitoring:
  - Asset Change Alerts
  - Disk Free Space
  - Battery Charge Level
  - Hardware Health Alerts
- HP Client Local Alerts Policy > 'Local Alerts Displayed' sub-setting.
  - Asset Change Alerts
  - Disk Threshold Alerts
  - Battery Threshold Alerts
  - Hardware Health Alerts
Do not modify the collections that these two constituent policies are applied to. By default they should remain applied to the collection:
- All HP Computers with HP Client Manager Agent Installed.

Attachments

HPAlertDisabler6.1.1001.0.zip (280 kBytes)

Supplemental Materials

Source	DEFECT
Value	LB 59584
Description	Logged in Littlebuggy (Altiris - Lindon, Plymouth) database

Legacy ID

19551