KNOWN ISSUE: Clients display local alerts even if local alerts policy is disabled

Article:TECH12430  |  Created: 2006-02-13  |  Updated: 2007-08-03  |  Article URL http://www.symantec.com/docs/TECH12430
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Article Type
Technical Solution


Issue



Clients still display local alerts even if the HP Client Local Alerts policy is disabled in HP Client Manager.

Environment



HPCMS 6.1.1105

HPCM 6.2.1011

Cause



 


Solution



For customers with HPCMS 6.1.1105, please download the attached utility on the right side of this page. Then, extract and install "AlertDisabler_Administrator.msi" on the Notification Server with HP Client Manager installed. Further installation instructions are contained in the "HP AlertDisabler 6.1.1001.0.doc" file.

For customers with HPCM 6.2, please review the notes below to workaround this issue.

Important Notes:
  • To avoid seeing local alerts on client computers with HP Client Manager installed, confirm that the following policies remain 'Enabled' in the console:
    • HP Client Health Monitoring
    • HP Client Local Alerts Policy
  • To prevent client side notifications, simply disable the sub-settings in the policies for alerts that are not desired:
    • HP Client Health Monitoring:
      • Asset Change Alerts
      • Disk Free Space
      • Battery Charge Level
      • Hardware Health Alerts
    • HP Client Local Alerts Policy > 'Local Alerts Displayed' sub-setting.
      • Asset Change Alerts
      • Disk Threshold Alerts
      • Battery Threshold Alerts
      • Hardware Health Alerts
  • Do not modify the collections that these two constituent policies are applied to.   By default they should remain applied to the collection:
    • All HP Computers with HP Client Manager Agent Installed.

Attachments

HPAlertDisabler6.1.1001.0.zip (280 kBytes)

Supplemental Materials

SourceDEFECT
ValueLB 59584
DescriptionLogged in Littlebuggy (Altiris - Lindon, Plymouth) database

Legacy ID



19551


Article URL http://www.symantec.com/docs/TECH12430


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