Enterprise Vault Compliance Accelerator or Discovery Accelerator Event 375 - Troubleshooting Digest

Article:TECH124323  |  Created: 2010-01-18  |  Updated: 2014-04-29  |  Article URL http://www.symantec.com/docs/TECH124323
Article Type
Technical Solution


Issue



The Information in this digest resolves the most common problems related to Event ID 375 / V-437-327 within Enterprise Vault's (EV) Compliance Accelerator (CA) or Discovery Accelerator (DA). Specifically, failed attempts at view, retrieval or export from the application.

See the following example:
 

  Example Description
Event ID 375 Symantec Enterprise Vault Error message number.
Source Accelerator Service Processor Illustrates the origin of the message
Description APP AS - Customer ID: 9 - An Error has occurred when retrieving Item References the action that has failed.
SaveSetID 201008172051839~200711011315310000~ Z~90029CC4A97FFC0873535B0AB55D7471 Identifies the items item causing the fault
Format XML sAttachmentID: 0. System.Runtime.InteropServices.COMException (0x80040306): An internal failure occurred. Provides specific information about the exception

 


Cause



The application may not be able to access items stored due to a variety of issues. Be sure to review the detail of the error message, specifically the format section, to determine the appropriate plan of action.

Events can be recorded in three distinct locations:

1. On the CA or DA server
2. On the EV server(s)
3. Storage server(s) / location(s)


Solution



Article Title Tech Note
System out of memory export Compliance Accelerator or Discovery Accelerator TECH56447
0x80004004 - Discovery Accelerator export will hang TECH51403
0x80010105 - 0x80004005 - Multiple Events - Discovery Accelerator export to . PST fail TECH56040
0x80004002 - Compliance Accelerator or Discovery Accelerator no such interface supported TECH164059
0x800706F7 - Inability to export Compliance Accelerator or Discovery Accelerator TECH66720
0x800706BA / 0x80040308 - Discovery Accelerator cannot retrieve item TECH124515
Discovery Accelerator failed to acquire file lock on when retrieving an item TECH76144
0x80040116 - COM exception error export certain items Compliance Accelerator TECH129869
AcceleratorService.exe does not release memory after export TECH124906
0xC0041A69 - Compliance Accelerator or Discovery Accelerator export hung in a 'retrying' status TECH63651
0x80040300 - Discovery Accelerator cannot retrieve item TECH72035
0x80070003 - Exporting using Discovery Accelerator fails system cannot find the path specified. TECH77375
0x80070721 - unable to retrieve / view original items Discovery Accelerator TECH144238
0x80040155 - When Exporting using Enterprise Vault Discovery Accelerator TECH137935
0x80040306 - Discovery Accelerator "Cannot Retrieve Item.." when reviewing certain items. TECH66608

Supplemental Materials

SourceEvent ID
Value375

Legacy ID



347528


Article URL http://www.symantec.com/docs/TECH124323


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