Hyper-V Virtual Machine(s) fails to start with the error "An error occurred while attempting to start the selected virtual machine(s)" after Backup Exec is installed on Windows 2008 R2 Host machines.

Article:TECH124353  |  Created: 2010-01-18  |  Updated: 2013-04-18  |  Article URL http://www.symantec.com/docs/TECH124353
Article Type
Technical Solution


Issue



Hyper-V Virtual Machine(s) fails to start with the error "An error occurred while attempting to start the selected virtual machine(s)" after Backup Exec is installed on Windows 2008 R2 Host machines.


Error



'A device attached to the system is not functioning.'


Environment



Backup Exec 2012

Backup Exec 2010

Windows 2008 R2 Hyper-V Hosts

 


Cause



Hyper-V Virtual Machine(s) fails to start with the error "An error occurred while attempting to start the selected virtual machine(s)" after Backup Exec 2010 is installed on Windows 2008 R2 Host machine.
 
This issue is caused due to the timing issue caused by backup application running on Windows server 2008 with FSDepends.sys and VHDMP.sys. For more details refer to the Microsoft Knowledgebase article  http://support.microsoft.com/kb/2013544 
 

Solution



 
To resolve the above issue set the FSDepends.sys to a start value of Boot (0x0) by following the steps below:
 
1) Launch the registry editor.
 
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
 
2) Browse to the registry key "HKLM\SYSTEM\CurrentControlSet\Services\FsDepends"
 
3) Under the "FsDepends" key, change REG_DWORD value "Start" from "3" to "0"
 
4) Restart the server. 
 

 

 

 

Supplemental Materials

SourceEvent ID
Value12140
Description

'The process cannot access the file because it is being used by another process.'


SourceEvent ID
Value12010
Description

Microsoft Emulated IDE Controller (Instance ID {83F8638B-8DCA-4152-9EDA-2CA8B33039B4}): Failed to Power On with Error 'The process cannot access the file because it is being used by another process.'



Legacy ID



347498


Article URL http://www.symantec.com/docs/TECH124353


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