Attempting to restore multiple Enterprise Vault (EV) archived items from Outlook may leave original shortcuts in the mailbox after the items are restored.

Article:TECH124579  |  Created: 2010-01-12  |  Updated: 2011-12-21  |  Article URL http://www.symantec.com/docs/TECH124579
Article Type
Technical Solution

Product(s)

Environment

Issue



Attempting to restore multiple Enterprise Vault (EV) archived items from Outlook may leave original shortcuts in the mailbox after the items are restored.


Solution



When a user selects to restore an item from the EV archive back into Outlook, the option to delete the shortcut is selected by default.  This option may be controlled by the user when using the Full (DCOM) version of the EV Outlook Add-in.  The Lite (HTTP) version of the EV Outlook Add-in does not give the user an option and will remove the shortcut when an item is restored.  This is expected behavior.

Under the following circumstances, shortcuts may not be deleted as expected after the items are restored:

1.  One or more shortcuts are selected and the Restore from Vault button is selected repeatedly.

2.  Numerous items are selected from an Outlook folder followed by selecting the Restore from Vault button. Before the items begin restoring, another group of items is selected and the Restore from Vault button is selected again. This action is usually repeated several times.

The results may range from no shortcuts being deleted after the restore to most shortcuts being deleted.


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article.

Symantec Corporation is committed to product quality and satisfied customers. This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 

Supplemental Materials

Value1903285
Description

CLIENT: "IPM.Note.EnterpriseVault.Shortcut" class items with full body email are created


Legacy ID



347219


Article URL http://www.symantec.com/docs/TECH124579


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