"You don't have appropriate permission to perform this operation" error comes up trying to save an item within Virtual Vault on the client in a .msg Format

Article:TECH124586  |  Created: 2010-01-12  |  Updated: 2014-04-02  |  Article URL http://www.symantec.com/docs/TECH124586
Article Type
Technical Solution

Product(s)

Environment

Issue



"You don't have appropriate permission to perform this operation" pop up dialog box displayed when attempting to save an item within virtual vault item on the client folder structure in an Outlook Message Format.


Solution



This issue can be worked around by saving the message in a non-outlook message format or by moving the item back to Outlook Inbox (removing it from the virtual vault) and then choosing to save the file 'as'.


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

 

Supplemental Materials

Value1993415
Description

"You don't have appropriate permission to perform this operation" when attempting to save a virtual vault item on the client folder structure in an Outlook Message Format.


Legacy ID



347212


Article URL http://www.symantec.com/docs/TECH124586


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