Backup Exec System Recovery cannot discover hardware correctly due to an Error EC8F1780: Cannot successfully reconcile changes since last session. Error EC8F1772: The following component is not installed correctly: Symantec.Imaging.Imager.

Article:TECH124891  |  Created: 2010-01-04  |  Updated: 2013-12-31  |  Article URL http://www.symantec.com/docs/TECH124891
Article Type
Technical Solution


Subject

Issue



Backup Exec System Recovery cannot discover hardware correctly due to an Error EC8F1780: Cannot successfully reconcile changes since last session. Error EC8F1772: The following component is not installed correctly: Symantec.Imaging.Imager.


Error



Error EC8F1780: Cannot successfully reconcile changes since last session. Error EC8F1772: The following component is not installed correctly: Symantec.Imaging.Imager.


Solution



 
To resolve the issue, perform the following steps:
 
 
1) Verify the VproImaging.dll exists in the directory C:\Program Files\Symantec\Backup Exec System Recovery\Agent\
 
2) Close out of the Backup Exec System Recovery console if open.
 
3)  Run the following command to register the DLL going to Start / Run:
 
regsvr32 "C:\Program Files\Symantec\Backup Exec System Recovery\Agent\vproimaging.dll"
 
4) Restart the Backup Exec System Recovery service.
 
5) Launch Backup Exec System Recovery and attempt to create a backup.
 

 

Supplemental Materials

ValueEC8F1772
Description

The following component is not installed correctly: Symantec.Imaging.Imager.


ValueEC8F1780
Description

Cannot successfully reconcile changes since last session


ValueV-281-3215-6002
Description

The following component is not installed correctly: Symantec.Imaging.Imager.


ValueV-281-3215-6016
Description

Cannot successfully reconcile changes since last session.



Legacy ID



346821


Article URL http://www.symantec.com/docs/TECH124891


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