Final error: 0xe000ff18 - A communications failure has occurred with a Virtual Machine resource.

Article:TECH124896  |  Created: 2010-01-04  |  Updated: 2013-02-01  |  Article URL http://www.symantec.com/docs/TECH124896
Article Type
Technical Solution


Environment

Issue



Final error: 0xe000ff18 - A communications failure has occurred with a Virtual Machine resource.


Error



Final error: 0xe000ff18 - A communications failure has occurred with a Virtual Machine resource.

If backup is attempted for the Virtual Machine with snapshots present that were not deleted , Remote Agent Service on the media server crashes with following Event.

Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Date: 2/5/2010
Time: 9:58:19 AM
User: N/A
Computer: Server-Name
Description:
The Backup Exec Remote Agent for Windows Systems service terminated unexpectedly.  It has done this 3 time(s).

Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 2/5/2010
Time: 9:07:31 AM
User: N/A
Computer: Server-Name
Description:
Faulting application beremote.exe, version 13.0.2896.0, faulting module ntdll.dll, version 5.2.3790.3959, fault address 0x0002a0d0.

Log Name: Application
Source: Application Error
Date: 2/6/2010 2:16:15 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Server-Name
Description:
Faulting application beremote.exe, version 13.0.2896.0, time stamp 0x4b184ba1, faulting module vixDiskLib.dll, version 3.1.0.396, time stamp 0x4af097b5, exception code 0xc0000005, fault offset 0x00000000000040de, process id 0x125c, application start time 0x01caa7793bc69b2a
 


Cause



This issue occurs if the previous backup attempted by Backup Exec fails to delete the snapshot after completion of backup.
The reason for Backup Exec not deleting the snapshot depends on several factors like backup failed due to user cancellation or network interruption.
 


Solution




Workaround:

- Manually delete the snapshot connecting to Virtual Center or ESX server using VI client.
- Retry the backup again.

How to delete the snapshots:

1. Login to Vcenter or ESX server using VI client
2. Locate the Virtual Machine in question.
3. Right click on the Virtual Machine and select Snapshot Manager.
4. Then delete the snapshots created by Symantec Backup Exec.
 

Supplemental Materials

SourceUMI
ValueV-79-57344-65304
Description

Final error: 0xe000ff18 - A communications failure has occurred with a Virtual Machine resource.


SourceError Code
Value0xe000ff18
Description

A communications failure has occurred with a Virtual Machine resource.


SourceEvent ID
Value7034
Description

 The Backup Exec Remote Agent for Windows Systems service terminated unexpectedly.


SourceEvent ID
Value1000
Description

Faulting application beremote.exe, version 13.0.2896.0, faulting module ntdll.dll, version 5.2.3790.3959, fault address 0x0002a0d0.


SourceUMI
ValueV-79-57344-65304
Description

The Virtual Machine resource is not responding. Backup set canceled.
 


Legacy ID



346816


Article URL http://www.symantec.com/docs/TECH124896


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