Event 375 - AcceleratorService.exe does not release memory after export

Article:TECH124906  |  Created: 2010-01-04  |  Updated: 2013-08-29  |  Article URL http://www.symantec.com/docs/TECH124906
Article Type
Technical Solution

Product(s)

Issue



AcceleratorService.exe does not release memory after export of large items causing an Event ID: 375 error System.OutOfMemoryException error


Error



Event ID: 375
An Error has occured when retrieving Item.
System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown.


Solution



During an export of items with large attachments, the AcceleratorService.exe memory usage grows. After the export has finished, only about half of the used memory is released. When another export with large attachments is tried, an error of 'System.OutOfMemoryException' is generated.

Workaround:
Restart the Enterprise Vault Accelerator Manager Service between exports.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://symantec.com/ 

Supplemental Materials

SourceETrack
Value1786679
Description

AcceleratorService.exe does not release memory after export of large items.


SourceEvent ID
Value375
Description

AcceleratorService.exe does not release memory after export of large items.


Legacy ID



346806


Article URL http://www.symantec.com/docs/TECH124906


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