Upgrades to Backup Exec 2010 fail with "FATAL ERROR: Error 1606. Could not access network location \IDR\Data."

Article:TECH124913  |  Created: 2010-01-04  |  Updated: 2013-12-17  |  Article URL http://www.symantec.com/docs/TECH124913
Article Type
Technical Solution

Product(s)

Environment

Issue



Upgrades to Backup Exec 2010 fail with "FATAL ERROR: Error 1606. Could not access network location \IDR\Data."


Cause



The above failure occurs on systems that were previously upgraded from another version of Backup Exec. The issue is caused by the Microsoft's Installer (MSI) database listing multiple installations of Backup Exec, which causes the 2010 installer to default to the older version of Backup Exec when looking for the upgrade files.


Solution



Change the following registry key to match the version of Backup Exec which you are currently upgrading from:

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

HKLM\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\13.0\Install\Upgrade Version

Possible Values:

Backup Exec Release Product Version
BEWS 11d 6235 11.0.6235.0
BEWS 11d 7170 11.0.7170.0
BEWS 12.0 12.0.1364.0
BEWS 12.5 12.5.2213.0
BEWS 2010 13.0.2896
BEWS 2010 R2 13.0.4164
BEWS 2010 R3 13.0.5204


After performing these two steps, the upgrade should complete as expected.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers. There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see  http://www.symantec.com


Supplemental Materials

SourceETrack
Value1983449
Description

Upgrades to Backup Exec 2010 fail with "FATAL ERROR: Error 1606. Could not access network location \IDR\Data."


SourceError Code
Value1606
Description

Could not access network location \IDR\Data



Legacy ID



346798


Article URL http://www.symantec.com/docs/TECH124913


Terms of use for this information are found in Legal Notices