Unable to log in to the BERetrieve page from a x64 BERetrieve system and x64 media server to access files or e-mails backed up with the Backup Exec Archiving Option (BEAO)
| Article:TECH125203 | | | Created: 2010-01-26 | | | Updated: 2011-04-12 | | | Article URL http://www.symantec.com/docs/TECH125203 |
Problem
Unable to login to the BERetrieve page from a x64 BERetrieve system and x64 media server to access files or e-mails backed up with the Backup Exec Archiving Option (BEAO)
Cause
The following are possible reasons why log on to Backup Exec Retrieve can fail:
- The logon credentials are not correct.
- No data sources are defined for Backup Exec Retrieve.
- System time differences exist among servers on the domain.
Solution
- Without the proper logon credentials, Backup Exec Retrieve cannot be accessed. Be sure that the correct user name and password for the domain are specified.
- If the administrator has not defined a list of data sources, archived email messages and files cannot be accessed. Contact the system administrator for further assistance.
- If the system time is off by five or more minutes between Backup Exec Retrieve servers and the domain controller, then a logon to Backup Exec Retrieve will fail. Contact the system administrator for further assistance.
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| Source | UMI |
| Value | V-367-1-1 |
| Description | BERetrieve Web App login failure |
Legacy ID
346476
Article URL http://www.symantec.com/docs/TECH125203
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