When creating a Deduplication storage folder using certain characters at the beginning or end of a logon account password or username results in the message "An error occurred while creating a Deduplication storage folder."

Article:TECH125206  |  Created: 2010-01-26  |  Updated: 2013-09-19  |  Article URL http://www.symantec.com/docs/TECH125206
Article Type
Technical Solution


Issue



When creating a Deduplication storage folder using certain characters at the beginning or end of a logon account password or username results in the message "An error occurred while creating a Deduplication storage folder."


Error



An error occurred while creating a Deduplication storage folder


Solution



When creating a Deduplication storage folder, the logon account password or username cannot include the following characters or the error above will occur:

& (ampersand), " (quotation mark), < (lesser than), > (greater than), and ^ (caret)
Various language specific letters may cause the same failure like e.g. " ñ " used in Spanish

The following characters can be included in the password or username but cannot begin the password or username:

- (dash or hyphen)

The following characters can be included in the password or username but cannot end the password or username:

\ (backslash)

The following character should not be used in the password or username:
 
% (percent sign)

Possible Symptoms

The installation will fail and will not create a [Dedup_Folder]\log\pdde-config.log

The installation will fail with the following or similar error in the pdde-config.log

Tue 04/06/2010 14:11:57.21 executing  --initdb...
'--host' is not recognized as an internal or external command,
operable program or batch file.
Tue 04/06/2010 14:11:57.23 ERR:  --initdb failed: 9009

Other symptoms are possible.

Note: Before the Backup Exec 2010 R2 release the password for the deduplication folder cannot be more than 15 characters.  See TECH130606 for details.

Supplemental Materials

SourceETrack
Value1876728
Description

Unable to create PDDE device with certain characters in device credentials password, some just can't be at beginning or end


SourceETrack
Value2140712
Description

Percent sign in password combined with other characters causes "An error occurred while creating a Deduplication storage folder." error.


SourceUMI
ValueV-287-40960-39695
Description

Error occurred while creating deduplication folder

 


SourceETrack
Value2573768
Description

Can not use a caret in the password when creating a deduplication folder



Legacy ID



346473


Article URL http://www.symantec.com/docs/TECH125206


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