When creating a Deduplication storage folder using certain characters at the beginning or end of a logon account password or username results in the message "An error occurred while creating a Deduplication storage folder."
| Article:TECH125206 | | | Created: 2010-01-26 | | | Updated: 2013-01-01 | | | Article URL http://www.symantec.com/docs/TECH125206 |
Problem
When creating a Deduplication storage folder using certain characters at the beginning or end of a logon account password or username results in the message "An error occurred while creating a Deduplication storage folder."
Error
An error occurred while creating a Deduplication storage folder
Solution
& (ampersand), " (quotation mark), < (lesser than), > (greater than), and ^ (caret)
The following characters can be included in the password or username but cannot begin the password or username:
- (dash or hyphen)
The following characters can be included in the password or username but cannot end the password or username:
\ (backslash)
The % (percent sign) should not be used in the password or username.
Possible Symptoms
The installation will fail and will not create a [Dedup_Folder]\log\pdde-config.log
The installation will fail with the following or similar error in the pdde-config.log
Tue 04/06/2010 14:11:57.21 executing --initdb...
'--host' is not recognized as an internal or external command,
operable program or batch file.
Tue 04/06/2010 14:11:57.23 ERR: --initdb failed: 9009
Other symptoms are possible.
Note: Before the Backup Exec 2010 R2 release the password for the deduplication folder cannot be more than 15 characters. See TECH130606 for details.
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| Source | ETrack |
| Value | 1876728 |
| Description | Unable to create PDDE device with certain characters in device credentials password, some just can't be at beginning or end |
| Source | ETrack |
| Value | 2140712 |
| Description | Percent sign in password combined with other characters causes "An error occurred while creating a Deduplication storage folder." error. |
| Source | UMI |
| Value | V-287-40960-39695 |
| Description | Error occurred while creating deduplication folder
|
| Source | ETrack |
| Value | 2573768 |
| Description | Can not use a caret in the password when creating a deduplication folder |
Related Articles
Legacy ID
346473
Article URL http://www.symantec.com/docs/TECH125206
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