"An error occurred while creating the deduplication storage folder" during a first-time setup of a DeDuplication folder in Backup Exec 2010

Article:TECH125323  |  Created: 2010-01-24  |  Updated: 2012-04-27  |  Article URL http://www.symantec.com/docs/TECH125323
Article Type
Technical Solution



Issue



"An error occurred while creating the deduplication storage folder" during a first-time setup of a DeDuplication folder in Backup Exec 2010


Error



Error from the Backup Exec UI:

"An error occurred while creating the deduplication storage folder."

Debug errors from SGMon during DeDuplication folder creation process:

BESERVER: [1848]     71 STSOBJECT: STS Debug Info: session (4912092): 'libsts claim_server_dir() <time stamp>: opening plugin directory C:\Program Files\Symantec\Backup Exec'

BESERVER:  [1848]  71 STSOBJECT: STS Debug Info: session (4912092): 'libsts openp() <time stamp>: opening module C:\Program Files\Symantec\Backup Exec\libstspisimdisk.dll'

BESERVER: [1848] 71 STSOBJECT: STS Debug Info: session (4912092): 'libsts claim_server_dir() <time stamp>: opening plugin directory C:\Program Files\Symantec\Backup Exec\ost-plugins'

BESERVER: [1848] 71 STSOBJECT: STS ERROR: session (4912092): 'libsts claim_server_dir() <time stamp>: stsm_open_dir for C:\Program Files\Symantec\Backup Exec\ost-plugins failed err 2060018 platerr 3 '

BESERVER: [1848]     71 STSOBJECT: ERROR opening server: 2060018


Cause



This issue is caused by missing or corrupted files related to the DeDuplication option in Backup Exec 2010.

OR

The DeDuplication Option was not checked during the installation. (see Figure 1.)

Figure 1.
 

The PDDE_initConfig.bat (X:\Program Files\Symantec\Backup Exec\) is called to start the DeDuplication folder creation process. If this file or any associated file is missing, the DeDuplication folder will not be created and the above error will be reported in the Backup Exec User Interface (UI).

 


Solution



No resolution at this time. Since the issue can be caused by a corrupted install of Backup Exec DeDuplication Option, a repair (with the DeDuplication option enabled) of Backup Exec or a reinstall of the DeDuplication Option will be required.
 

Supplemental Materials

SourceUMI
ValueV-287-40960-39685
Description

An error occurred while creating the deduplication storage folder.



Legacy ID



346333


Article URL http://www.symantec.com/docs/TECH125323


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