When using the 'Export archives to their original mailboxes' within the Export Archive Wizard an Event ID 6469 may generated.

Article:TECH125342  |  Created: 2010-01-24  |  Updated: 2013-08-27  |  Article URL http://www.symantec.com/docs/TECH125342
Article Type
Technical Solution

Product(s)

Issue



When using the 'Export archives to their original mailboxes' within the Export Archive Wizard an Event ID 6469 may generated.


Solution



When running the Export Archive wizard the MigratorServer may fail with the error below and generate an Event ID 6469.

A dtrace of MigratorServer will generate the following error when attempting to restore:

8397 19:07:05.589 CSavesetOnIStg::get_DocumentType (Entry)
8398 19:07:05.589 CSavesetOnIStg::get_DocumentType (Exit). hr=%1 could not be found. [0x80030002]

8536 19:07:05.667 CMessageExtractor::InitSetup (Exit). hr=Success [0]
8537 19:07:06.199 CMessageExtractor::ExtractMAPIMessage _com_error exception. hr=<0x8004010f>
8538 19:07:06.199 CMessageExtractor::ExtractMsg (Exit). hr=<0x8004010f>
8539 19:07:06.199 CSaveset2::ExtractMsg (Exit). hr=Success [0]
8540 19:07:06.199 CMAPISaveset2::InterfaceSupportsErrorInfo (Entry)
8541 19:07:06.199 CMAPISaveset2::InterfaceSupportsErrorInfo (Exit). hr=Success [0]
8542 19:07:06.199 CArchiveRestorer::RestoreSaveset (Exit) |Exception occurred. [0x80020009] |
8543 19:07:06.199 EV~E Event 6469 Event ID: 6469 An exception has occurred.| [Internal reference CArchiveRestorer/RS/ce] |


This issue has been addressed in the following release:


Enterprise Vault 9.0.3 - Release Details
http://www.symantec.com/docs/TECH147782


Supplemental Materials

SourceEvent ID
Value6469
Description

An exception has occurred.| [Internal reference CArchiveRestorer/RS/ce]


SourceETrack
Value1476758
Description

Export fails on items: Internal reference CArchiveRestorer/RS/ce


SourceETrack
Value2328718
Description

Export fails on items: Internal reference CArchiveRestorer/RS/ce


Legacy ID



346170


Article URL http://www.symantec.com/docs/TECH125342


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