Backup Exec Archiving Option (BEAO) installation fails with error "EVRunDll.exe process has returned error code 69" in the Backup Exec install log.

Article:TECH125360  |  Created: 2010-01-24  |  Updated: 2011-12-30  |  Article URL http://www.symantec.com/docs/TECH125360
Article Type
Technical Solution


Environment

Issue



Backup Exec Archiving Option (BEAO) installation fails with error "EVRunDll.exe process has returned error code 69" in the Backup Exec install log.


Error



EVRunDll.exe process has returned error code 69.

If there is insufficient free space available on any of the drive on the media server then the Archive option installation may fail with the following error in the Backup Exec install log bkupinst.htm:
============
01-29-2010,16:34:17 : ERROR: EVRunDll.exe process has returned error code 69.
01-29-2010,16:34:17 : Review silent configuration log in C:\Program Files\Symantec\Backup Exec\Enterprise Vault\Reports for more details.
01-29-2010,16:34:17 : Review Symantec Enterprise Vault event logs for errors.
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The silent configuration log located in \Program Files\Symantec\Backup Exec\Enterprise Vault\Reports shows following error:

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error code 45 = Failed to initialize SQL Server database on server 'Server\BKUPEXEC'.
=================

The Dtrace log displays the following message:

============
644         02:51:24.769       [4376]  (AdminService) <5384> EV~E      Event ID: 4141 Insufficient diskspace is available on drive D: for the Enterprise Vault to run |Enterprise Vault will now be shut down; to correct this problem, delete any unwanted files and restart Enterprise Vault |
=============


Solution



When installing the Archiving Option, some Enterprise Vault services are also installed. For the Archiving Option, Enterprise Vault shuts down services when 95% of Virtual Memory is used or if a local drive is 99% full.

Sufficient free disk space must be made available and then re-run the Enterprise Vault silent configuration using the TechNote listed in the "Related Documents" section.


 

Supplemental Materials

SourceEvent ID
Value45
Description

Failed to initialize SQL Server database on server 'Server\BKUPEXEC'.


SourceEvent ID
Value4141
Description

Insufficient diskspace is available on drive for the Enterprise Vault to run | Enterprise Vault will now be shut down; to correct this problem, delete any unwanted files and restart Enterprise Vault.



Legacy ID



346152


Article URL http://www.symantec.com/docs/TECH125360


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