Some guest OS files on VMware vSphere (ESX 4.0) might not be restored even if restore job had completed without error.

Article:TECH125437  |  Created: 2010-01-23  |  Updated: 2010-01-14  |  Article URL http://www.symantec.com/docs/TECH125437
Article Type
Technical Solution


Environment

Issue



Some guest OS files on VMware vSphere (ESX 4.0) might not be restored even if restore job had completed without error.

Solution



Some guest OS files on VMware vSphere (ESX 4.0) might not be restored even if restore job had completed without error.

This issue happens only if the following conditions are met:
  • The backup destination is a Backup-To-Disk device.
  • At least one Incremental or Differential backup was taken.
  • The backup was taken from a Virtual Machine of VMware  vSphere (ESX 4.0) environment.

NOTE: This issue is still being under investigation.  This conditions may be changed.

Cause:

Under the above conditions, the Full backup set is altered with the latest Incremental or Differential backup. Hence, files and/or folders which existed in only the Full backup set are no longer able to be restored with the Full backup set.

Resolution:
This issue has been resolved with Hotfix 344584. See the related documents for download information.

Workaround:
Use a tape device as the backup destination device.



Supplemental Materials

SourceETrack
Value1974334
DescriptionESX:some guest OS files might not be restored even if restore job had completed without error


Legacy ID



346070


Article URL http://www.symantec.com/docs/TECH125437


Terms of use for this information are found in Legal Notices