Warning "Snapshot provider error 0xe00008526. Backup Exec could not locate a VSS software or hardware snapshot provider for this job."

Article:TECH125459  |  Created: 2010-01-22  |  Updated: 2014-10-21  |  Article URL http://www.symantec.com/docs/TECH125459
Article Type
Technical Solution

Product(s)

Issue



Backup Exec unable to locate snapshot providers installed on the computer.

 


Error



V-79-57344-34086 - AOFO: Initalization failure on: "C:". AOFO used: Microsoft VSS. Snapshot provider error 0xe0008526: Backup Exec could not locate a VSS software or hardware snapshot provider for this job. Select a valid VSS snapshot provider for the target computer.

 

 

Application Log :

Log Name: Application
Source: VSS
Event ID: 7001
Computer: <Servername>
 

Description:
VssAdmin: Unable to create a shadow copy: The volume shadow copy provider is not registered in the system.
Command-line: 'C:\Windows\system32\vssadmin.exe Create Shadow /AutoRetry=15

C: Drive properties window shows error about VSS Provider:

1. Go to Windows Explorer

2. Right click on C: drive

3. Click " Shadow Copies" tab.

4. Check for this error:

Initialization Failed:

Error: 0x80042304 : The volume shadow copy provider is not registered in the system.


Cause



The snapshot provider selected for the backup job is not installed on the server being backed up.

 


Solution



1.  Check that snapshot providers are installed on the system being backed up.
  • Open a command prompt.
  • Type "vssadmin list providers"
  • If nothing is returned, then there is most likely an issue with VSS that will most likely need assistance from Microsoft to resolve
    • You can also verify that VSS is properly registered by checking the following registry key:
      •  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\VSS\Providers\{b5946137-7b9f-4925-af80-51abd60b20d5}
  • If writers not listed or show they are in an error state, reboot the server and run the command again
 


2.  Change the backup job to use a specific snapshot provider.
  •  Open the backup job properties.
  •  Navigate to Advance Open File.
  •  Confirm the "Use advanced open file option" is checked.
  •  Select the appropriate snapshot provider - "Microsoft Volume Shadow Copy Service" with "System" selected in the pull down menu is typically best:
  
 

 


Supplemental Materials

SourceUMI
ValueV-79-57344-34086
Description

VSS snapshot error. Microsoft Volume Shadow Copy Service (VSS) cannot communicate with the writers. Check within Windows Services Console that the Volume Shadow Copy Service is started, and check the Windows Event viewer for errors related to this service.


SourceError Code
Value0xe00008526
Description

Backup Exec could not locate a VSS software or hardware snapshot provider for this job



Legacy ID



346042


Article URL http://www.symantec.com/docs/TECH125459


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