After installing Backup Exec Remote Agent for Windows Servers (RAWS) the RAWS service remains in starting status

Article:TECH125502  |  Created: 2010-01-20  |  Updated: 2011-10-19  |  Article URL http://www.symantec.com/docs/TECH125502
Article Type
Technical Solution

Product(s)

Issue



After installing Backup Exec Remote Agent for Windows Servers (RAWS) the RAWS service remains in starting status


Error



After installing Backup Exec Remote Agent for Windows Servers (RAWS) the RAWS service remains in starting status
System event log has following entry:
 
Event Type: Information
 
Event ID: 26
 
Description:
 
Application popup: beremote.exe - Unable To Locate DLL : The dynamic link
 
library EXCHMEM.dll could not be found in the specified path
 
C:\Program Files\SYMANTEC\BACKUP EXEC\RAWS;.;C:\WINNT\system32;C:\WINNT\system;
 
C:\WINNT;C:\WINNT\system32;C:\WINNT;C:\WINNT\System32\Wbem;
 
C:\Program Files\Symantec\pcAnywhere\;c:\Program Files\Support Tools\;C:\Program Files\Resource Kit\;C:\Program Files\Microsoft SQL Server\80\Tools\Binn\.

Solution



To resolve the issue perform the following:
 
1) Kill the beremote.exe process from the task manager on the server.
2) Copy the EXCHMEM.dll from Exchange server to C:\Program Files\SYMANTEC\BACKUP EXEC\RAWS on the problem server.
 
3) Restart the remote agent service.

Supplemental Materials

SourceEvent ID
Value26
Description
Application popup: beremote.exe - Unable To Locate DLL : The dynamic link
 
library EXCHMEM.dll could not be found in the specified path
 
C:\Program Files\SYMANTEC\BACKUP EXEC\RAWS;.;C:\WINNT\system32;C:\WINNT\system;
 
C:\WINNT;C:\WINNT\system32;C:\WINNT;C:\WINNT\System32\Wbem;
 
C:\Program Files\Symantec\pcAnywhere\;c:\Program Files\Support Tools\;C:\Program Files\Resource Kit\;C:\Program Files\Microsoft SQL Server\80\Tools\Binn\.

Legacy ID



345996


Article URL http://www.symantec.com/docs/TECH125502


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