Running the Enterprise Vault Configuration fails with the error: Unable determine if the Enterprise Vault Directory Service exists. The RPC server is unavailable.

Article:TECH125671  |  Created: 2010-01-17  |  Updated: 2010-01-22  |  Article URL http://www.symantec.com/docs/TECH125671
Article Type
Technical Solution


Environment

Issue



Running the Enterprise Vault Configuration fails with the error: Unable determine if the Enterprise Vault Directory Service exists. The RPC server is unavailable.

Error



Cannot start the Enterprise Vault Configuration Wizard
Unable to determine if the Enterprise Vault Directory Service exists
The RPC server is unavailable

Solution



 
OVERVIEW

When running the Enterprise Vault Configuration the following error pops-up on the screen and the Enterprise Vault Configuration is unable to proceed:

Figure 1
 

TROUBLESHOOTING

Running a DTRACE of EVRundll generates the following in the Dtrace Log:

335 12:33:28.390 [2364] (EVRunDll) <4992> EV:M CSnapInApp/IsLaunchedFromEVRunDll() - Launching application is EVRunDll.exe
336 12:33:28.390 [2364] (EVRunDll) <4992> EV:M GetComputer - enter
337 12:33:28.390 [2364] (EVRunDll) <4992> EV:M GetComputer - [EVSERVER]
338 12:33:28.390 [2364] (EVRunDll) <4992> EV:M Entering function VACOpenSCManager()on computer EVSERVER...
339 12:33:29.468 [2364] (EVRunDll) <4992> EV:M Leaving function VACOpenSCManager() with status: The RPC server is unavailable. ; bsDirIP = 192.168.10.1
340 12:33:29.468 [2364] (EVRunDll) <4992> EV:M CAUIProduct::CanUserRunWizard: DoesSCMServiceExist failed with [0x000006BA] [The RPC server is unavailable. ]

RESOLUTION

Change the binding order for the NIC that is being used for primary communications

Check the advanced configuration for the NIC cards in Windows:
1. Click on "Start", "Control Panel", and right click on "Network Connections"
2. Click "Open"
3. Click on "Advanced", then click on "Advanced Settings"
4. Verify that the primary NIC is at the top of the list. This is known as the NIC binding order. The primary NIC usually has the host name of the system assigned to it in DNS or the host file.







Legacy ID



345808


Article URL http://www.symantec.com/docs/TECH125671


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