Research Folder search will not allow the selection of individual members of the Department under Authors and Recipients

Article:TECH126053  |  Created: 2010-01-05  |  Updated: 2013-07-18  |  Article URL http://www.symantec.com/docs/TECH126053
Article Type
Technical Solution

Product(s)

Environment

Issue



Research Folder search will not allow the selection of individual members of the Department under Authors and Recipients


Solution



While creating and new search, under Authors and Recipients section, clicking on the diamond to the left of the Department name (left pane) to expand the department membership, the membership will not appear and the diamond will no longer be visible.  There currently are two possible workarounds to this issue.
 
Workaround 1:
 
Create the search outside of any specific Research Folder. 
  1. From the Research Task Pane, click on All Research.
  2. Select Searches.
  3. Select New Search.
  4. From the Pop-up dialog box, select the Department that associated with the folder and then click on Search.
  5. Type in the name of the search.
  6. From the Save results in: drop-down menu, select the desired folder.
  7. Fill in other search criteria as needed.
  8. The Department under Message Route: should now be expandable so individual employees can be selected.
 
 Workaround 2:

Submit the Search under the required Research Folder, then Reject and modify the Search after it is submitted.

  1. From within the Research Folder, create a new search.
  2. Submit the search and allow enough time for the Search to be logged in the Database - usually 1 to 2 minutes should suffice.
  3. Reject the search to see the search criteria displayed for modification.  The post-Reject Search Criteria screen will now allow the Department drop-down to properly display the Employees.
  4. Select the required Employees.
    1. Click on the plus sign to the left of the Department name to display the Department's Monitored Employees listing.
    2. Uncheck the check box next to the Department name, which will also uncheck all of the check boxes next to each Monitored Employee.
    3. Check the check box next to each Monitored Employee that is to be targeted by the search.
  5. Submit the search.

 This issue has been resolved in Compliance Accelerator 10.0 SP4.  For more information, see DOC6264 in the Related Documents section below.

Supplemental Materials

SourceETrack
Value1952076
Description

Research Folder search will not allow the selection of individual members of the Department under Authors and Recipients


SourceETrack
Value2997898
Description

Research Folder search will not allow the selection of individual members of the Department under Authors and Recipients



Legacy ID



345341


Article URL http://www.symantec.com/docs/TECH126053


Terms of use for this information are found in Legal Notices